Does Intercom Fin train AI on your data?
Yes, unless you opt out
“Fin can use anonymized customer data for model fine-tuning, and you can opt out at any time with data deleted within 30 days.”
From Intercom Fin's privacy policy , checked Oct 28, 2026.
The rest of the data policy
Data retention
Data deleted within 30 days after opting out of fine-tuning
“Opt out anytime—data is deleted within 30 days.”
Where data is stored
US, EU, or Australia
“Data hosted in the US, EU, or Australia based on residency needs.”
Security and compliance
Intercom Fin and your data: common questions
Does Intercom Fin use my data to train AI?
Yes, unless you opt out. Intercom Fin's policy says: "Fin can use anonymized customer data for model fine-tuning, and you can opt out at any time with data deleted within 30 days." (checked Oct 28, 2026).
Can I stop Intercom Fin from training on my content?
The policy describes a way to opt out; the wording above says where. Plans for businesses often have different defaults, so check the terms of the plan you're on.
How long does Intercom Fin keep my data?
Data deleted within 30 days after opting out of fine-tuning. The policy says: "Opt out anytime—data is deleted within 30 days."
Where does Intercom Fin store data?
US, EU, or Australia. The policy says: "Data hosted in the US, EU, or Australia based on residency needs."
What security certifications does Intercom Fin have?
Its security pages list SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, HIPAA, GDPR.
Business plans often carry different terms than free and individual plans. We record what the public policy says; the quote shows which plan it covers. See Intercom Fin's full profile or how other AI tools compare.