I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
Customer Support AI toolsFull list
Helpdesks and support chatbots.
22 tools3 with a free plan8 with an API
22 tools
II
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Z
ZZ
Free trial
F
FHelpdesk ticketing with AI agents and agent copilot for customer service teams
From $19/mo
F
From $19/mo
F
Helpdesk ticketing with AI agents and agent copilot for customer service teams
Customer Support
G
GG
From $10/mo
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
V
VV
Free, from $29/mo
V
Developer platform to build, test and deploy voice AI agents for phone calls
AI AgentsFree planAPI
A
AA
Freemium
A
Managed speech-to-text service on AWS for batch and streaming audio
TranscriptionFree planAPI
F
FF
From $39/mo
U
UU
Contact
R
RR
From $12/mo
S
SS
From $750/mo
W
WW
From $199/mo
K
KK
Paid
H
HH
Contact
H
AI player support, engagement, moderation and community tools for game studios
Customer SupportAPI
D
DAnalytics, patient engagement, payments and AI reception for dental practices
Contact
D
Contact
D
Analytics, patient engagement, payments and AI reception for dental practices
Healthcare
P
PP
Paid
A
AAI shopping assistants, support agents and voice AI for e-commerce brands
Free, from $199/mo
A
Free, from $199/mo
A
AI shopping assistants, support agents and voice AI for e-commerce brands
Customer SupportFree plan
D
DD
From $129/mo
Y
YAI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
From $1200/mo
Y
From $1200/mo
Y
AI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
Customer Support
S
SS
Paid
S
SS
Contact
S
AI voice, SMS and email agents that automate sales and customer service calls
Sales Assistants & CRMAPI
C
CC
Contact
C
Cloud dental practice management software with AI coordinators for clinics and DSOs
HealthcareAPI
Customer Support tools compared
From each vendor's own pages, re-checked every two months. Of 20 tools we checked, 1 of 5 that state a policy don't train AI on your content, and 9 hold SOC 2 or ISO 27001.
| Tool | AI voice/phone agent | Omnichannel inbox | Human handoff | AI takes actions | Shopify/ecommerce data | Live translation | Help center/portal | HIPAA compliant |
|---|---|---|---|---|---|---|---|---|
| I | — | |||||||
| ZZendesk AI | — | — | — | |||||
| FFreshdesk Freddy AI | — | — | — | — | — | |||
| GGorgias | — | — | ||||||
| TTidio | — | — | ||||||
| WWeave | — | — | — | — | — | — | ||
| SSiena AI | — | — | — | — | — | |||
| RRep AI | — | — | — | — | ||||
| KKayako | — | — | — | |||||
| HHelpshift | — | — | — | — | — | — | ||
| YYuma AI | — | — | — | — | — | — | ||
| AAlhena AI | — | — | — |
— means the vendor's site doesn't say.
How to choose customer support tools
Start with who you serve, because many of these tools are built for one industry. Ecommerce brands can look at Gorgias, Rep AI, Yuma AI, Siena AI and Alhena AI. Helpshift targets game studios, Weave and CareStack target healthcare or dental practices, and Popmenu and Slang.ai target restaurants. Broader support teams can start with Zendesk AI, Freshdesk Freddy AI, Kayako or Intercom Fin.
Next, decide on the channel. Freshdesk and Gorgias are built around helpdesk work, while Slang.ai, Structurely and Vapi handle phone calls. Vapi is a developer platform, so expect to build your agent rather than simply switch one on.
Then compare pricing. Listed starting prices run from $10/mo (Gorgias) to $1,200/mo (Yuma AI), while Helpshift and Structurely ask you to contact them. Check what the starting price includes at your volume.
Finally, check integration. Tidio, Intercom Fin, Gorgias and CareStack are among the tools with an API, while Kayako and Weave don't list one here. We haven't tested these tools, so try any shortlisted option on your own support questions.
Frequently asked questions
Are there free AI customer support tools?
Alhena AI, Vapi and Amazon Transcribe are listed as freemium, so they are the places to look for a free tier, though Amazon Transcribe is a speech-to-text service rather than a helpdesk. Paid plans start at $199/mo for Alhena AI and $29/mo for Vapi. Tools such as Tidio, Gorgias, Zendesk AI and Intercom Fin offer free trials instead.
How much do AI customer support tools cost?
Listed starting prices range from $10/mo for Gorgias to $1,200/mo for Yuma AI. Other starting prices include $12/mo for Rep AI, $19/mo for Freshdesk Freddy AI, $49.50/mo for Intercom Fin, $199/mo for Weave and $750/mo for Siena AI. Helpshift, Structurely, Dental Intelligence and CareStack ask you to contact them, and Kayako, Popmenu, Slang.ai and Zendesk AI have no starting price in our list.
What should I look for in an AI customer support tool?
Look for a fit with your industry first, then the channels you need, such as tickets, chat or phone. After that, compare pricing and check for an API if the tool has to connect to your own systems. For example, Rep AI is built for Shopify and WooCommerce stores, Slang.ai answers restaurant calls, and Intercom Fin has an API and lists Slack and WhatsApp among its platforms.
What are the alternatives to Zendesk AI?
For a similar general support setup, compare Freshdesk Freddy AI, which combines helpdesk ticketing with AI agents and an agent copilot, along with Intercom Fin and Kayako. Ecommerce teams may prefer a more focused option such as Gorgias, Tidio or Yuma AI.