Z
ZGorgias vs Synthflow
Pricing, features, platforms and who each one suits — side by side.
G
Choose Gorgias if…
- you want to trial it before paying
- you're in its core audience: shopify brands, ecommerce customer support teams
S
Choose Synthflow if…
- you're in its core audience: contact centers, bpos
Side by side
Feature Gorgias Synthflow
Pricing modelFree trialContact for pricing
Starting price$10/mo—
Free plan
Free trial
API
Open source
Data retentionKept while account active or business purpose; deleted per policy after termination—
Security and complianceSOC 2 Type II, HIPAA—
Omnichannel inbox—
Human handoff—
AI takes actions—
Shopify/ecommerce data—
Help center/portal—
HIPAA compliant—
PlatformsWeb, APIWeb, API
CategoryCustomer SupportVoice Agents
CompanyGorgias Inc. · France · since 2015Synthflow AI
Full feature lists
G Gorgias
- Omnichannel inbox for email, chat, SMS, WhatsApp, Instagram, Facebook
- AI Agent pre-trained on 1B+ ecommerce conversations
- Cancel, discount or upsell from inside a conversation
- Native Shopify order and customer data in tickets
- 300+ integrations including Recharge, Klaviyo, Yotpo
- Revenue attribution reporting for support
- Real-time AI coaching tips for human agents
- Voice and SMS add-ons
S Synthflow
- Inbound and outbound AI phone agents
- Response time under half a second, with interruption handling
- Language switching during a call
- Warm handoff to human agents with full transcript
- Appointment booking, voicemail detection and SMS follow-ups
- 200+ integrations including Salesforce, HubSpot, Zendesk
- Pre-launch testing and staged rollout with approval
- US, EU and Latin America hosting regions
Their home pages
What each vendor shows first: the pitch, the plans and the sign-up.
Gorgias · gorgias.com
Synthflow · synthflow.aiWhat you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Gorgias | Synthflow |
|---|---|---|
| 1 person | $10 Starter | no published plan |
| 5 people | $50 Basic | no published plan |
| 20 people | $50 Basic | no published plan |
All plans and prices
Gorgias
Starter$10/mo (Helpdesk only); $40/mo with AI Agent
Basic$60/mo or $50/mo billed annually (Helpdesk); $90/mo with AI Agent
Pro$360/mo or $300/mo billed annually (Helpdesk); $550/mo with AI Agent
Advanced$900/mo or $750/mo billed annually (Helpdesk); $1,430/mo with AI Agent
EnterpriseCustom
Synthflow
EnterpriseCustom
Strengths and limitations
Gorgias
- Helpdesk starts at $10/mo with no credit card needed for trial
- Native Shopify integration plus WooCommerce, BigCommerce and Magento support
- AI Agent included on every plan, billed per automated interaction
- Basic plan and above include 500 user seats
- AI Agent usage costs $0.85–$1.00 per automated interaction
- Starter plan limited to 50 tickets and 3 seats, monthly billing only
- Revenue attribution only on Pro and above
- Magento support not on Starter or Basic
Synthflow
- SOC 2 Type II, ISO 27001, PCI DSS and HIPAA BAA compliance
- Works with major phone systems and SIP trunks
- White-label deployment with per-client workspaces
- Retention controls can delete recordings and transcripts after 30 days
- No free plan or trial
- Sold only as an annual enterprise agreement
- No published prices or per-minute rate
- SMS and WhatsApp limited to US workspaces
More comparisons
Other options to consider
ZZ
Free trial
F
FHelpdesk ticketing with AI agents and agent copilot for customer service teams
From $19/mo
F
From $19/mo
F
Helpdesk ticketing with AI agents and agent copilot for customer service teams
Customer Support
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
I
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
K
KK
Paid
S
SS
From $750/mo
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy