R
RGorgias vs Tidio
Pricing, features, platforms and who each one suits — side by side.
G
Choose Gorgias if…
- you want the lower entry price ($10/mo vs $24.17/mo)
- you're in its core audience: shopify brands, ecommerce customer support teams
T
Choose Tidio if…
- you work on iOS, Android, Windows
- you're in its core audience: ecommerce stores on shopify or woocommerce, customer support teams
Side by side
Feature Gorgias Tidio
Pricing modelFree trialFree trial
Starting price$10/mo$24.17/mo
Free plan
Free trial
API
Open source
Data retentionKept while account active or business purpose; deleted per policy after terminationPersonal data kept until account deleted, unless claims require longer
Security and complianceSOC 2 Type II, HIPAASOC 2, HIPAA, GDPR
Omnichannel inbox
Human handoff
AI takes actions
Shopify/ecommerce data
Live translation—
Help center/portal—
HIPAA compliant
PlatformsWeb, APIWeb, iOS, Android, Windows, macOS
CategoryCustomer SupportCustomer Support
CompanyGorgias Inc.Tidio LLC
Based inFranceUnited States
Founded20152013
Part of——
Key features
G Gorgias
- Omnichannel inbox for email, chat, SMS, WhatsApp, Instagram, Facebook
- AI Agent pre-trained on 1B+ ecommerce conversations
- Cancel, discount or upsell from inside a conversation
- Native Shopify order and customer data in tickets
- 300+ integrations including Recharge, Klaviyo, Yotpo
- Revenue attribution reporting for support
- Real-time AI coaching tips for human agents
- Voice and SMS add-ons
T Tidio
- Lyro AI agent trained on help center, website and store data
- Human handoff with full conversation history
- Product recommendations shown as cards in chat
- Sales Flows triggered by behavior, cart events and exit intent
- Shared inbox for chat, email, WhatsApp, Instagram, Messenger
- Live Shopify and WooCommerce order and product data
- Revenue attribution and automation analytics
- GDPR, CCPA and SOC 2 compliance
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Gorgias
Starter$10/mo (Helpdesk only); $40/mo with AI Agent
Basic$60/mo or $50/mo billed annually (Helpdesk); $90/mo with AI Agent
Pro$360/mo or $300/mo billed annually (Helpdesk); $550/mo with AI Agent
Advanced$900/mo or $750/mo billed annually (Helpdesk); $1,430/mo with AI Agent
EnterpriseCustom
Tidio
Starter$24.17/mo (annual billing price shown)
GrowthFrom $49.17/mo
PlusFrom $300/mo + monthly usage
PremiumContact for pricing
Lyro AI Agent add-onFrom $32.50/mo
Flows add-onFrom $24.17/mo
Strengths and limitations
Gorgias
- Helpdesk starts at $10/mo with no credit card needed for trial
- Native Shopify integration plus WooCommerce, BigCommerce and Magento support
- AI Agent included on every plan, billed per automated interaction
- Basic plan and above include 500 user seats
- AI Agent usage costs $0.85–$1.00 per automated interaction
- Starter plan limited to 50 tickets and 3 seats, monthly billing only
- Revenue attribution only on Pro and above
- Magento support not on Starter or Basic
Tidio
- 7-day free trial, no credit card required
- Live Shopify and WooCommerce data integration
- Lyro can be bought stand-alone for other help desks
- Apps listed for browser, Android, iOS, Windows and Mac
- No permanent free plan shown on the pricing page
- Usage-based quotas: higher volumes require Plus, Premium or a custom plan
- OpenAPI access starts at the Plus plan ($300/mo + usage)
- SSO only on the Premium plan
More comparisons
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Free, from $199/mo
A
Free, from $199/mo
A
AI shopping assistants, support agents and voice AI for e-commerce brands
Customer SupportFree plan
I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
I
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Z
ZZ
Free trial
Built from each vendor's public website; we haven't tested them hands-on. Editorial policy