Siena AI
AI customer service, shopping and social agents for consumer brands
Own Siena AI? Claim it, free to correct the facts and get the verified badge.
Pricing
From $750/mo
Company
Siena Labs, Inc.United States
Platforms
What is Siena AI?
Siena AI provides AI agents that handle customer experience work for consumer brands. Its Customer Service Agent covers post-purchase tasks such as order updates, return labels, refunds and replacements, and it can let customers skip, pause or swap subscriptions. A Shopping Agent recommends products, and a Social Agent answers product questions and moderates community activity on social channels.
Siena connects to helpdesks such as Zendesk, Gorgias, Intercom, Gladly, Kustomer and Dixa, plus commerce tools like Shopify, Loop Returns, Recharge and Stripe. Teams set tone through AI Personas and limit behavior with guardrails. Agents draw on Siena Docs, a knowledge base for policies and playbooks that is included in the plan.
Siena fits consumer brands with high support volume that want to automate tickets while keeping human agents involved. Pricing combines a monthly platform fee with a charge per automated ticket.
Key features
- Automated order updates, return labels, refunds and replacements
- Subscription skip, pause and swap handling with upsell suggestions
- Shopping Agent for product recommendations
- Social Agent for product questions and community moderation
- Copilot for drafting on-brand replies and translations
- AI Personas, guardrails and granular policy controls
- Collaborative AI Routing that explains each handoff
- Siena Docs knowledge base with a branded public help center
Use cases
Who it's for
Automating post-purchase support
Handle order status questions, return labels, refunds and replacements without an agent picking up each ticket.
Managing subscription changes
Let subscribers skip, pause or swap orders, and offer alternatives or upsells during the conversation.
Answering shoppers on social channels
Respond to product questions and moderate community activity from a dedicated Social Agent.
Keeping support policies current
Use Siena Docs to update related policy, SOP and journey pages from one instruction, such as extending a returns window from 30 to 60 days.
Siena AI pricing
From the vendor's site, checked Oct 31, 2026; we re-check prices monthly. Prices change — confirm on their pricing page.
Platform fee
month
$750/month
- Access to Siena's core AI engine
- Unlimited sandbox
Automation Pack
per ticket
$0.90 per ticket automated
- Usage-based pricing per automated ticket
Support & Implementation
not stated
Pricing on request
- Expert onboarding
- Dedicated Slack support
How Siena AI compares
- At $750/mo, Siena AI starts cheaper than 1 of 4 similar tools with published prices (median $199).
- Siena AI has no free plan, while 1 of the 4 alternatives below has one.
| Tool | Starts at | Free plan | Free trial | API | Open source | |
|---|---|---|---|---|---|---|
| SSiena AI | $750/mo | — | — | — | — | |
G Gorgias | $10/mo | — | — | Siena AI vs Gorgias | ||
R Rep AI | $12/mo | — | — | — | Siena AI vs Rep AI | |
A Alhena AI | $199/mo | — | — | Siena AI vs Alhena AI | ||
Y Yuma AI | $1200/mo | — | — | — | Siena AI vs Yuma AI |
Compare 8 capabilities
| Capability | Siena AI | Gorgias | Rep AI | Alhena AI | Yuma AI |
|---|---|---|---|---|---|
| AI voice/phone agent | — | — | — | — | |
| Omnichannel inbox | — | — | — | ||
| Human handoff | — | ||||
| AI takes actions | |||||
| Shopify/ecommerce data | |||||
| Live translation | — | — | — | — | |
| Help center/portal | — | — | — | — | |
| HIPAA compliant | — | — | — | — |
Capabilities as stated on each vendor's own site; — means the site doesn't say. The closest alternatives in our directory by category. “Starts at” is the cheapest paid plan per month, as each vendor lists it.
Siena AI data and privacy
Trains AI on your content
Not stated
Data retention
Not stated
Where data is stored
Not stated
Security and compliance
From Siena AI's own privacy and security pages , checked Oct 31, 2026. We only show what the vendor states in writing; “not stated” means the pages don't say.
Pros and cons
Strengths
- Integrates with six named helpdesks, including Zendesk, Gorgias and Intercom
- Published pricing: $750/month platform fee plus $0.90 per automated ticket
- Siena Docs is included in the plan at no extra cost
- Platform fee includes an unlimited sandbox
Limitations
- No free plan or free trial is mentioned on the pricing page
- Support and implementation pricing is not published and must be requested
- Per-ticket charges come on top of the $750 monthly platform fee
- No mobile app is listed
Siena AI FAQ
How much does Siena AI cost?
The pricing page lists a $750 monthly platform fee and an Automation Pack at $0.90 per ticket automated. Support and implementation pricing is available on request.
Is there a free plan or trial?
The pricing page does not mention a free plan or a free trial.
Which helpdesks does Siena work with?
The integrations page names Zendesk, Intercom, Gorgias, Gladly, Kustomer and Dixa.
Can Siena connect to custom systems?
Yes. The integrations page offers custom integrations that connect any API to Siena.
What does Siena automate?
It handles post-purchase requests such as order updates, return labels, refunds and replacements, along with subscription changes, shopping recommendations and social engagement.
User reviews
No reviews yet. Used Siena AI? Be the first.
Sign in to rate this tool and share how you use it.
Siena AI
From $750/mo