Freshdesk Freddy AI

Helpdesk ticketing with AI agents and agent copilot for customer service teams

From $19/mo freshworks.com

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Pricing

From $19/mo

Free trial

Yes

Company

Freshworks Inc.United States

Platforms

Web

What is Freshdesk Freddy AI?

Freshdesk Freddy AI is a customer service platform from Freshworks. It combines ticketing, a shared inbox, a knowledge base and automated workflows with AI agents that answer and resolve customer emails.

Every plan includes the Freddy AI Agent with the first 500 sessions. You build, test, deploy and monitor email AI agents in AI Agent Studio. Teams on Pro and Enterprise can add Freddy AI Copilot, which gives agents sentiment-based prioritization, reply drafting, summaries, live translation in 60+ languages and suggestions for similar tickets. Enterprise adds Freddy AI Insights, which offers root cause analysis and lets you ask questions about your support data in plain language. Through MCP and connector apps, Freshdesk links to other business tools.

Freshdesk suits support teams of many sizes. Small teams can start with email AI, and larger organizations can use the skill-based routing, sandbox, audit logs and IP whitelisting in the higher plans.

Key features

Email AI agents that resolve customer queries
AI Agent Studio to build, test and monitor agents
Ticketing, shared inbox and customer portal
AI Copilot reply drafting, summaries and sentiment analysis
Live translation in 60+ languages
AI Insights with root cause analysis
Automations, SLA policies and skill-based routing
MCP and connector app integrations

Use cases

Who it's for

Customer support teamsSupport managersSmall and mid-sized businessesEnterprises

Automating email support

Deploy an email AI agent that replies back and forth with customers and resolves common requests without an agent stepping in.

Speeding up agent replies

Agents use Copilot to draft on-brand responses, summarize long threads and find similar tickets.

Multilingual support

Translate conversations and knowledge base articles so you can serve customers in their own language.

Finding service problems

Enterprise teams get proactive alerts and root cause analysis on support metrics across channels.

Freshdesk Freddy AI pricing

From the vendor's site, checked Oct 26, 2026; we re-check prices monthly. Prices change — confirm on their pricing page.

Growth

month

$19/agent/month billed annually

Freddy AI Agent (first 500 sessions included)
Ticketing & shared inbox
Customer portal & knowledge base
Out-of-the-box analytics

Pro

month

$55/agent/month billed annually

Multilingual helpdesk
Custom dashboards
Intelligent routing
Multiple SLA policies
Freddy AI Copilot add-on $29/agent/month

Enterprise

month

$89/agent/month billed annually

Freddy AI Insights
Skill-based routing
Sandbox and audit logs
Allowed domains & IP whitelisting

Cost for a team, per month	1 person	5 people	20 people
Growthper seat	$19	$95	$380
Proper seat	$55	$275	$1,100
Enterpriseper seat	$89	$445	$1,780

Billed yearly where the plan offers it. — means the plan doesn't allow that many people.

Which plan do you need?

People

GorgiasStarter$10/mo
Freshdesk Freddy AIGrowth$19/mo
TidioStarter$24.17/mo

The cheapest paid plan with a published price that fits. Custom and sales-quoted plans aren't included.

How Freshdesk Freddy AI compares

At $19/mo, Freshdesk Freddy AI starts cheaper than 2 of 3 similar tools with published prices (median $21.59).
Freshdesk Freddy AI has no free plan, and neither do the 4 alternatives below.
It has no public API, unlike 3 of the 4 others.

Tool	Starts at	Free plan	API	Open source
FFreshdesk Freddy AI	$19/mo	—	—	—
IIntercom Fin	$49.5/mo	—		—	Freshdesk Freddy AI vs Intercom Fin
ZZendesk AI	—	—	—	—	Freshdesk Freddy AI vs Zendesk AI
TTidio	$24.17/mo	—		—	Freshdesk Freddy AI vs Tidio
GGorgias	$10/mo	—		—	Freshdesk Freddy AI vs Gorgias

Compare 8 capabilities

Capability	Freshdesk Freddy AI	Intercom Fin	Zendesk AI	Tidio	Gorgias
AI voice/phone agent	—			—	—
Omnichannel inbox	—
Human handoff	—		—
AI takes actions
Shopify/ecommerce data	—		—
Live translation		—	—		—
Help center/portal				—
HIPAA compliant	—

Capabilities as stated on each vendor's own site; — means the site doesn't say. The closest alternatives in our directory by category. “Starts at” is the cheapest paid plan per month, as each vendor lists it.

Pros and cons

Strengths

Every plan includes the first 500 AI Agent sessions
Paid plans can be tried for free
Free AI onboarding included
Growth plan starts at $19/agent/month billed annually

Limitations

Freddy AI Copilot is a $29/agent/month add-on and is not available on Growth
More AI Agent sessions cost $49 per 100
AI Insights is limited to the Enterprise plan

Freshdesk Freddy AI FAQ

How much does Freshdesk cost?

Plans are Growth at $19, Pro at $55 and Enterprise at $89 per agent per month, billed annually. Annual billing saves 20%.

Is there a free trial?

Yes. Each plan has a 'Try it free' option.

What is included with Freddy AI Agent?

Every plan includes the first 500 sessions. Additional sessions cost $49 per 100.

What does Freddy AI Copilot do?

It offers sentiment analysis, reply drafting, summaries, live translation and resolution suggestions. It is a $29/agent/month add-on on Pro and Enterprise.

Does it integrate with other tools?

Yes. Freshdesk connects to business apps through connector apps and MCP.