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Top 9 AI Customer Support Tools in 2026: Ranked by What Actually Resolves Tickets
Aug 9, 2026 · 16 min read
G
Gorgias
AI agent and omnichannel helpdesk for Shopify and ecommerce brands
From $10/mo gorgias.com
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gorgias.com
Pricing
From $10/mo
Free trial
Yes
API
Yes
Platforms
WebAPI
What is Gorgias?
Gorgias is a customer support platform for ecommerce brands that combines a helpdesk with an AI Agent. It puts email, chat, SMS, WhatsApp, Instagram and Facebook messages in one inbox, with live Shopify order, customer and product data shown next to each conversation.
The AI Agent is pre-trained on more than 1 billion conversations. It answers routine questions, handles actions like order tracking, returns, cancellations and discounts, and recommends products to shoppers before they buy. Brands set its tone, policies and guardrails, and it passes conversations to human agents with context when needed. Gorgias says it can automate up to 60% of support.
The platform fits Shopify, WooCommerce, BigCommerce and Magento stores of any size, from 50 tickets a month to enterprise volume. It connects to 300+ apps such as Recharge, Klaviyo and Yotpo, and reports on how much revenue support generates.
Key features
- Omnichannel inbox for email, chat, SMS, WhatsApp, Instagram, Facebook
- AI Agent pre-trained on 1B+ ecommerce conversations
- Cancel, discount or upsell from inside a conversation
- Native Shopify order and customer data in tickets
- 300+ integrations including Recharge, Klaviyo, Yotpo
- Revenue attribution reporting for support
- Real-time AI coaching tips for human agents
- Voice and SMS add-ons
Use cases
Who it's for
Shopify brandsEcommerce customer support teamsDTC and subscription brandsHigh-volume online retailers
Automating repetitive tickets
AI Agent resolves order tracking, returns and policy questions so the team handles fewer routine tickets.
Selling through chat
The AI engages shoppers with product recommendations and follow-up questions to raise order value.
Unifying support channels
Teams answer email, chat and social messages from one inbox with full Shopify context.
Measuring support revenue
Revenue attribution reports show how much sales support conversations generate.
Gorgias pricing
From the vendor's site, checked Oct 26, 2026; we re-check prices monthly. Prices change — confirm on their pricing page.
Starter
month
$10/mo (Helpdesk only); $40/mo with AI Agent
- 50 tickets/month
- 3 user seats
- 30 automated interactions with AI Agent
- Monthly billing only
Basic
month
$60/mo or $50/mo billed annually (Helpdesk); $90/mo with AI Agent
- 300 tickets/month
- 500 user seats
- Brand voice and Actions
- No credit card required for trial
Pro
month
$360/mo or $300/mo billed annually (Helpdesk); $550/mo with AI Agent
- 2,000 tickets/month
- 190 automated interactions with AI Agent
- Revenue attribution
- 1:1 onboarding
Advanced
month
$900/mo or $750/mo billed annually (Helpdesk); $1,430/mo with AI Agent
- 5,000 tickets/month
- 530 automated interactions with AI Agent
- Dedicated CSM
- White-glove onboarding
Enterprise
custom
Custom
- Over 5,000 conversations/month
- SSO (SAML), audit logs
- API at 4 requests per second
- Custom DPA or MSA
| Cost for a team, per month | 1 person | 5 people | 20 people |
|---|---|---|---|
| Starterflat, up to 3 | $10 | — | — |
| Basicflat, up to 500 | $50 | $50 | $50 |
| Proflat | $300 | $300 | $300 |
| Advancedflat | $750 | $750 | $750 |
Billed yearly where the plan offers it. — means the plan doesn't allow that many people.
How Gorgias compares
- At $10/mo, Gorgias has the lowest entry price of the 5 tools here with published prices.
- Gorgias has no free plan, and neither do the 4 alternatives below.
- It offers an API, which only 1 of the others does.
| Tool | Starts at | Free plan | Free trial | API | Open source | |
|---|---|---|---|---|---|---|
| GGorgias | $10/mo | — | — | |||
R Rep AI | $12/mo | — | — | — | Gorgias vs Rep AI | |
Y Yuma AI | $1200/mo | — | — | — | Gorgias vs Yuma AI | |
T Tidio | $24.17/mo | — | — | Gorgias vs Tidio | ||
S Siena AI | $750/mo | — | — | — | — | Gorgias vs Siena AI |
Compare 7 capabilities
| Capability | Gorgias | Rep AI | Yuma AI | Tidio | Siena AI |
|---|---|---|---|---|---|
| Omnichannel inbox | — | — | |||
| Human handoff | — | ||||
| AI takes actions | |||||
| Shopify/ecommerce data | |||||
| Live translation | — | — | — | — | |
| Help center/portal | — | — | — | — | |
| HIPAA compliant | — | — | — |
Capabilities as stated on each vendor's own site; — means the site doesn't say. The closest alternatives in our directory by category. “Starts at” is the cheapest paid plan per month, as each vendor lists it.
Gorgias data and privacy
Trains AI on your content
Not stated
Data retention
Kept while account active or business purpose; deleted per policy after termination
“We will keep Your personal information for as long as You are a registered account holder or user of our Services, or for as long as we have another business purpose to do so”
Where data is stored
Not stated
Security and compliance
SOC 2 Type IIHIPAA
From Gorgias's own privacy and security pages , checked Oct 28, 2026. We only show what the vendor states in writing; “not stated” means the pages don't say.
Who's behind Gorgias
- Company
- Gorgias Inc.
- Based in
- Paris, France
- Founded
- 2015
- Founders
- Alex Plugaru, Romain Lapeyre
“We founded Gorgias in Paris in 2015 with a vision to revolutionize customer support.”
“Alex Plugaru and Romain Lapeyre Statistics $100M Total Funding 2015 Founded”
From Gorgias's own about, terms and privacy pages, checked Oct 28, 2026.
Pros and cons
Strengths
- Helpdesk starts at $10/mo with no credit card needed for trial
- Native Shopify integration plus WooCommerce, BigCommerce and Magento support
- AI Agent included on every plan, billed per automated interaction
- Basic plan and above include 500 user seats
Limitations
- AI Agent usage costs $0.85–$1.00 per automated interaction
- Starter plan limited to 50 tickets and 3 seats, monthly billing only
- Revenue attribution only on Pro and above
- Magento support not on Starter or Basic
Gorgias FAQ
How much does Gorgias cost?
Helpdesk plans run from $10/mo (Starter) to $900/mo (Advanced) on monthly billing, with lower annual prices. Adding AI Agent raises plans to $40–$1,430/mo. Enterprise pricing is custom.
Is there a free trial?
Yes. Plans offer a free trial, and most do not require a credit card.
Which ecommerce platforms does it support?
Shopify and Shopify Plus, WooCommerce, BigCommerce (Basic and up) and Magento (Pro and up).
Does Gorgias have an API?
Yes. Standard plans have a 2 requests per second API limit; custom plans get 4 requests per second.
Is it GDPR compliant?
The pricing page lists GDPR/CCPA compliance on all plans, and SSO via Google or Microsoft.
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Gorgias
From $10/mo