Z
ZIntercom Fin vs PolyAI
Pricing, features, platforms and who each one suits — side by side.
I
Choose Intercom Fin if…
- you work on Slack, WhatsApp
- you're in its core audience: customer support teams, ecommerce businesses
P
Choose PolyAI if…
- you're in its core audience: enterprise contact centers, customer service leaders
Side by side
Feature Intercom Fin PolyAI
Pricing modelFree trialContact for pricing
Starting price$49.5/mo—
Free plan
Free trial
API
Open source
Trains AI on your contentYes, unless you opt out—
Data retentionData deleted within 30 days after opting out of fine-tuning—
Security and complianceSOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, HIPAA, GDPR—
AI voice/phone agent—
Omnichannel inbox—
Human handoff—
AI takes actions—
Shopify/ecommerce data—
Help center/portal—
HIPAA compliant—
PlatformsWeb, API, Slack, WhatsAppWeb, API
CategoryCustomer SupportVoice Agents
CompanyIntercom · since 2011PolyAI Ltd
Full feature lists
I Intercom Fin
- Resolves conversations across chat, email, voice, SMS and social
- Procedures for multi-step tasks like refunds and account updates
- Works with Intercom, Zendesk, Salesforce, HubSpot, Freshdesk
- Simulations and regression testing before changes go live
- Insights, QA tools, alerts and recommendations
- Connects to systems through API, Data Connectors and MCP
- Supports dozens of languages around the clock
- SSO, SCIM, and data hosting in the US, EU or Australia
P PolyAI
- Audio-native Dialog-RSN-1 voice model with sub-300ms latency
- Dialog Studio for no-code to full-code agent building
- Voice, SMS, WhatsApp, web chat and email channels
- Guardrails, PII redaction and human-in-the-loop controls
- Test calls, simulated conversations and A/B tests
- Pre-built connectors plus any API or MCP server
- Bring your own carrier over SIP at no charge
- Data residency in US, UK, EU and APAC
Their home pages
What each vendor shows first: the pitch, the plans and the sign-up.
Intercom Fin · fin.ai
PolyAI · poly.aiWhat you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
Intercom Fin
Fin with your current helpdesk$0.99 per outcome (50-outcome monthly minimum, about $49.50/mo)
Fin with Intercom helpdeskFrom $0.99 per outcome + $19 per seat/mo
Pro add-onFrom $100/mo
Copilot add-on$35 per user/mo
Fin VoiceCustom
PolyAI
Dialog-RSN-1 API2¢ per connected minute
PlatformCustom
Price changes we've recorded
We re-read each pricing page every month and log what changed.
Intercom Fin
No changes since we started tracking.
PolyAI
- Nov 8, 2026Pricing model: Contact for pricing → Free trial
Strengths and limitations
Intercom Fin
- 14-day free trial with unlimited outcomes and no credit card required
- Works with existing helpdesks, not only Intercom
- Pay per outcome, with no charge for unresolved handoffs
- Certifications include SOC 2, ISO 27001 and HIPAA
- 50-outcome monthly minimum
- Qualification outcomes cost $9.99 each
- Fin Voice pricing is custom and limited to select customers
- Analytics and Operator features require the Pro add-on, from $100/mo
PolyAI
- Published API price of 2¢ per connected minute, billed per second
- $100 free credit for new sign-ups for a limited time
- SOC 2, ISO 27001, PCI DSS and GDPR compliance
- No minimums on platform billing
- Platform pricing requires a sales quote
- API excludes telephony and orchestration
- API limited to 2 concurrent calls until a card is added
More comparisons
Other options to consider
ZZ
Free trial
F
FHelpdesk ticketing with AI agents and agent copilot for customer service teams
From $19/mo
F
From $19/mo
F
Helpdesk ticketing with AI agents and agent copilot for customer service teams
Customer Support
G
GG
From $10/mo
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
K
KK
Paid
Y
YAI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
From $1200/mo
Y
From $1200/mo
Y
AI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
Customer Support
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy