PolyAI
Enterprise voice and chat agents that resolve customer calls without escalation
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Pricing
Contact for pricing
Free trial
Yes
API
Yes
Company
PolyAI Ltd.
Platforms
What is PolyAI?
PolyAI builds dialog agents that handle enterprise customer conversations over phone, chat, SMS and messaging, aiming to resolve them end to end without a human agent. Teams design and run agents in Dialog Studio, with Wren assisting in designing, building, testing and optimizing each experience, from no-code to full code.
The agents run on PolyAI's own models. Dialog-RSN-1 is an audio-native model that reasons over raw call audio for turn-taking, recognition and response, with sub-300ms latency; it is also sold as a standalone API at 2¢ per connected minute. Dialog-Raven-3.5 covers text-based, multilingual chat and messaging.
PolyAI fits contact centers in industries like healthcare, hotels, restaurants, insurance, telecom and retail, handling tasks such as authentication, call routing, billing, bookings and order management. It offers integrations, open APIs, MCP support, SOC 2 Type 2, ISO 27001 and PCI DSS certification, and regional data residency.
Key features
- Dialog Studio for building agents, no-code to full code
- Wren assistant to design, test and optimize agents
- Audio-native Dialog-RSN-1 model with sub-300ms response
- Multilingual text model for chat, SMS and messaging
- Pre-built integrations, Connect Portal, open APIs and MCP
- A/B tests and simulated conversations at no extra charge
- PII redaction, guardrails and human-in-the-loop controls
- Data residency in US, UK, EU and APAC
Use cases
Who it's for
Contact center automation
Handle high call volumes such as billing, account management and troubleshooting without human escalation.
Bookings and reservations
Hotels and restaurants can take bookings by phone, including after hours and missed calls.
Customer authentication
Verify callers through voice and SMS before handling account requests.
Custom voice stacks
Developers can use the Dialog-RSN-1 API directly as the model behind their own voice agents.
PolyAI pricing
From the vendor's site, checked Nov 8, 2026; we re-check prices monthly. Prices change — confirm on their pricing page.
Dialog-RSN-1 API
usage-based, billed per second
2¢ per connected minute
- Model-only access for custom voice stacks
- Text tokens $2.00/1M input, $0.20 cached, $5.00 output
- 10 concurrent calls included after adding a card
- $100 free credit for sign-ups before 19 Nov
- Telephony and orchestration not included
Platform
per minute
Custom
- Includes performance improvements, maintenance and 24/7 support
- Telephony, integrations, testing and monitoring included
- Voice, chat and messaging channels
Get an email when PolyAI changes its prices
One mail per change, a stop link in each. Nothing else.
How PolyAI compares
- PolyAI has no free plan, while 2 of the 4 alternatives below have one.
| Tool | Starts at | Free plan | Free trial | API | Open source | |
|---|---|---|---|---|---|---|
| PPolyAI | Quote | — | — | |||
V Vapi | $29/mo | — | PolyAI vs Vapi | |||
R Retell AI | — | — | — | PolyAI vs Retell AI | ||
B Bland AI | $299/mo | — | — | PolyAI vs Bland AI | ||
S Synthflow | Quote | — | — | — | PolyAI vs Synthflow |
The closest alternatives in our directory by category. “Starts at” is the cheapest paid plan per month, as each vendor lists it.
Pros and cons
Strengths
- Public API price of 2¢ per minute, billed per second with no minimums
- $100 free API credit for new accounts for a limited time
- SOC 2 Type 2, ISO 27001, PCI DSS and GDPR compliance
- Testing, monitoring and SIP carrier connection at no extra charge
Limitations
- Full platform pricing requires contacting sales
- API excludes telephony and orchestration
- Only 2 concurrent API calls until a card is added
PolyAI FAQ
How much does PolyAI cost?
The Dialog-RSN-1 API costs 2¢ per connected minute, billed per second, plus text token charges. The full platform is priced per minute through the sales team.
Is there a free trial?
New API accounts get $100 in free credit for sign-ups before 19 Nov.
Which channels does it support?
Voice, chat, SMS and messaging run on the same platform and agents.
Is customer data used for training?
PolyAI says data is never trained on without opt-in and never sold, with regional data residency options.
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PolyAI
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