R
RGorgias vs Intercom Fin
Pricing, features, platforms and who each one suits — side by side.
G
Choose Gorgias if…
- you want the lower entry price ($10/mo vs $49.5/mo)
- you're in its core audience: shopify brands, ecommerce customer support teams
I
Choose Intercom Fin if…
- you work on Slack, WhatsApp
- you're in its core audience: customer support teams, ecommerce businesses
Side by side
Feature Gorgias Intercom Fin
Pricing modelFree trialFree trial
Starting price$10/mo$49.5/mo
Free plan
Free trial
API
Open source
Trains AI on your content—Yes, unless you opt out
Data retentionKept while account active or business purpose; deleted per policy after terminationData deleted within 30 days after opting out of fine-tuning
Security and complianceSOC 2 Type II, HIPAASOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, HIPAA, GDPR
AI voice/phone agent—
Omnichannel inbox
Human handoff
AI takes actions
Shopify/ecommerce data
Help center/portal
HIPAA compliant
PlatformsWeb, APIWeb, API, Slack, WhatsApp
CategoryCustomer SupportCustomer Support
CompanyGorgias Inc.Intercom
Based inFrance—
Founded20152011
Part of——
Key features
G Gorgias
- Omnichannel inbox for email, chat, SMS, WhatsApp, Instagram, Facebook
- AI Agent pre-trained on 1B+ ecommerce conversations
- Cancel, discount or upsell from inside a conversation
- Native Shopify order and customer data in tickets
- 300+ integrations including Recharge, Klaviyo, Yotpo
- Revenue attribution reporting for support
- Real-time AI coaching tips for human agents
- Voice and SMS add-ons
I Intercom Fin
- Resolves conversations across chat, email, voice, SMS and social
- Procedures for multi-step tasks like refunds and account updates
- Works with Intercom, Zendesk, Salesforce, HubSpot, Freshdesk
- Simulations and regression testing before changes go live
- Insights, QA tools, alerts and recommendations
- Connects to systems through API, Data Connectors and MCP
- Supports dozens of languages around the clock
- SSO, SCIM, and data hosting in the US, EU or Australia
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Gorgias
Starter$10/mo (Helpdesk only); $40/mo with AI Agent
Basic$60/mo or $50/mo billed annually (Helpdesk); $90/mo with AI Agent
Pro$360/mo or $300/mo billed annually (Helpdesk); $550/mo with AI Agent
Advanced$900/mo or $750/mo billed annually (Helpdesk); $1,430/mo with AI Agent
EnterpriseCustom
Intercom Fin
Fin with your current helpdesk$0.99 per outcome (50-outcome monthly minimum, about $49.50/mo)
Fin with Intercom helpdeskFrom $0.99 per outcome + $19 per seat/mo
Pro add-onFrom $100/mo
Copilot add-on$35 per user/mo
Fin VoiceCustom
Strengths and limitations
Gorgias
- Helpdesk starts at $10/mo with no credit card needed for trial
- Native Shopify integration plus WooCommerce, BigCommerce and Magento support
- AI Agent included on every plan, billed per automated interaction
- Basic plan and above include 500 user seats
- AI Agent usage costs $0.85–$1.00 per automated interaction
- Starter plan limited to 50 tickets and 3 seats, monthly billing only
- Revenue attribution only on Pro and above
- Magento support not on Starter or Basic
Intercom Fin
- 14-day free trial with unlimited outcomes and no credit card required
- Works with existing helpdesks, not only Intercom
- Pay per outcome, with no charge for unresolved handoffs
- Certifications include SOC 2, ISO 27001 and HIPAA
- 50-outcome monthly minimum
- Qualification outcomes cost $9.99 each
- Fin Voice pricing is custom and limited to select customers
- Analytics and Operator features require the Pro add-on, from $100/mo
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Built from each vendor's public website; we haven't tested them hands-on. Editorial policy