Bland AI
AI phone agents for regulated enterprises in healthcare, insurance and finance
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Pricing
Free · from $299/mo
Free trial
Yes
Company
Bland
Platforms
What is Bland AI?
Bland AI is an enterprise voice AI platform for building, deploying and monitoring AI phone agents that handle inbound and outbound calls. Typical jobs include replacing IVR systems, booking appointments, verifying identity, taking payments and covering calls after hours.
Bland runs its own speech-to-text, language model and text-to-speech models instead of combining third-party vendors, so call data stays on its infrastructure. Agents are built with Conversational Pathways, connect to outside systems through integrations, and can run on phone, SMS and web. Teams can test agent versions against each other and see why an agent made each decision. It supports 40+ languages.
Bland is aimed at regulated companies in healthcare, insurance, financial services and government. It holds SOC 2 Type I and II reports, is HIPAA compliant and offers on-prem or VPC deployment. Pricing is one per-minute rate that covers the LLM, STT and TTS.
Key features
- Inbound and outbound AI phone agents
- Bland's own STT, LLM and TTS models
- Conversational Pathways for building agent flows
- Deployment on phone, SMS and web chat
- Decision-level observability and A/B testing of agent versions
- 40+ languages with real-time translation in 23
- Bring your own Twilio or SIP telephony
- On-prem/VPC deployment on Enterprise
Use cases
Who it's for
IVR replacement
Callers say what they need instead of using keypad menus, from order status to fraud disputes.
Appointment scheduling
Book, confirm and reschedule appointments, such as patient visits.
After-hours and overflow coverage
Answer calls at night, on weekends and during surges in call volume.
Payments and collections
Take payments over the phone and contact past-due accounts.
Bland AI pricing
From the vendor's site, checked Nov 8, 2026; we re-check prices monthly. Prices change — confirm on their pricing page.
Start
usage
$0.14/min
- $0 platform fee, no card required
- 2 credits + inbound number
- 10 concurrent calls, 100 calls/day
- $0.05/transfer min
Build
month
$299/mo + $0.12/min
- 50 concurrent calls, 2,000 calls/day
- 50 knowledge bases, 5 voices
- $0.04/transfer min
Enterprise
contract
Custom
- On-prem/VPC deployment
- Forward deployed engineers
- BAA, SSO, data residency
- Unlimited caps
Get an email when Bland AI changes its prices
One mail per change, a stop link in each. Nothing else.
How Bland AI compares
- Bland AI has a free plan, like 1 of the 4 alternatives below.
- It has no public API, unlike all 4 others.
| Tool | Starts at | Free plan | Free trial | API | Open source | |
|---|---|---|---|---|---|---|
| BBland AI | $299/mo | — | — | |||
V Vapi | $29/mo | — | Bland AI vs Vapi | |||
P PolyAI | Quote | — | — | Bland AI vs PolyAI | ||
R Retell AI | — | — | — | Bland AI vs Retell AI | ||
S Synthflow | Quote | — | — | — | Bland AI vs Synthflow |
The closest alternatives in our directory by category. “Starts at” is the cheapest paid plan per month, as each vendor lists it.
Pros and cons
Strengths
- One per-minute rate covers LLM, STT and TTS with no token charges
- Start plan has no platform fee and needs no card
- SOC 2 Type I/II, HIPAA and GDPR compliance, plus on-prem options
- Supports 40+ languages
Limitations
- Build plan carries a $299/month platform fee on top of per-minute rates
- Start plan is capped at 100 calls per day and 1 voice
- Telephony is billed separately from the AI rate
- Warm transfers, BAA and SSO are Enterprise-only
Bland AI FAQ
How much does Bland AI cost?
Start costs $0.14/min with no platform fee. Build costs $0.12/min plus a $299/month platform fee. Enterprise pricing is custom.
Is there a free way to start?
Yes. The Start plan includes 2 credits and an inbound number, and no card is required.
Is Bland HIPAA compliant?
Yes. Bland is HIPAA compliant with a signed BAA, and it also holds SOC 2 Type I and II reports and is GDPR compliant.
Can I use my own telephony?
Yes. You can use your own Twilio account or SIP trunks, or Bland's built-in Twilio at pass-through cost.
What languages are supported?
Bland supports 40+ languages, with real-time translation in 23 of them.
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Bland AI
Free · from $299/mo
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