Does Smartling train AI on your data?
Yes, unless you opt out
“Optional AI and ML features will only be included in workflows upon a customer’s execution of an SLA, in which the AI and ML features are part of such SLA. Smartling uses customers’ translation memories, glossaries”
From Smartling's privacy policy , checked Oct 28, 2026. In Translation, 1 of 4 tools whose policies answer this say they don't train on customer content.
The rest of the data policy
Data retention
Kept as long as necessary for the purpose collected; may retain for business or legal reasons
“We store the information we collect for as long as is necessary for the purpose(s) for which we originally collected it.”
Where data is stored
US
“Smartling is based in the U.S. As such, we and our service providers may transfer your information to, or store or access it in, jurisdictions”
Security and compliance
Similar tools that say they don't train on your data
“We do not use Customer Data or Personal Data submitted through these features to train general-purpose AI models, except as expressly disclosed otherwise and authorised by the Customer or user.”
Zapier“We don’t train on the data that runs through your workflows, on any plan.”
n8n“We do not use personal data processed in connection with the Website or Services, including data from third-party services or integrations, to train n8n or third party machine learning (ML) models.”
Smartling and your data: common questions
Does Smartling use my data to train AI?
Yes, unless you opt out. Smartling's policy says: "Optional AI and ML features will only be included in workflows upon a customer’s execution of an SLA, in which the AI and ML features are part of such SLA. Smartling uses customers’ translation memories, glossaries" (checked Oct 28, 2026).
Can I stop Smartling from training on my content?
The policy describes a way to opt out; the wording above says where. Plans for businesses often have different defaults, so check the terms of the plan you're on.
How long does Smartling keep my data?
Kept as long as necessary for the purpose collected; may retain for business or legal reasons. The policy says: "We store the information we collect for as long as is necessary for the purpose(s) for which we originally collected it."
Where does Smartling store data?
US. The policy says: "Smartling is based in the U.S. As such, we and our service providers may transfer your information to, or store or access it in, jurisdictions"
What security certifications does Smartling have?
Its security pages list SOC 2 Type II, ISO 27001, HIPAA, GDPR, ISO 42001, PCI DSS.
Which translation tools don't train on your data?
Among the closest alternatives, Lokalise, Zapier, n8n say in their policies that they don't use customer content for training.
Business plans often carry different terms than free and individual plans. We record what the public policy says; the quote shows which plan it covers. See Smartling's full profile or how other AI tools compare.