Unbabel
AI translation with optional human review for multilingual business content
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Pricing
Contact for pricing
Company
Unbabel Inc.
Platforms
What is Unbabel?
Unbabel is a Language Operations (LangOps) platform that translates business content. It uses AI translation tuned to a company's terminology and tone for each market, and adds human review when the content needs it.
Teams set up workflows that trade off speed, quality and cost by market or content type. AI quality estimation reports translation quality in real time. Separate tools are listed too: Quality Intelligence checks the quality of any translation, and MT Score compares how well different machine translation models perform. Unbabel connects to Zendesk, Salesforce, Intercom and Freshdesk, and offers a customer portal and an editor.
It fits customer service teams that support customers in several languages, marketing and content teams that publish in many markets, and BPOs and technology vendors working as partners. The site has pages for gaming, retail, tech and travel. Pricing comes through a demo with sales.
Key features
- AI translation adapted to company terminology and tone
- Optional human review of translations
- Custom workflows by market or content type
- Real-time AI quality estimation and reporting
- Quality Intelligence for checking any translation
- MT Score for comparing machine translation models
- Integrations with Zendesk, Salesforce, Intercom and Freshdesk
- ISO 27001 certified security with encryption and anonymization
Use cases
Who it's for
Multilingual customer service
Support agents answer tickets in customers' languages through the Zendesk, Salesforce, Intercom or Freshdesk integrations.
Localizing marketing content
Content teams translate material for several markets and add human review where quality matters most.
Choosing an MT engine
Use MT Score to see which machine translation model works best for your content.
Auditing translation quality
Use Quality Intelligence to check the quality of existing translations.
Unbabel pricing
From the vendor's site, checked Nov 2, 2026; we re-check prices monthly. Prices change — confirm on their pricing page.
Pricing is by quote: contact the vendor.
How Unbabel compares
- Unbabel has no free plan, while all 4 alternatives below have one.
- It has no public API, unlike 3 of the 4 others.
| Tool | Starts at | Free plan | Free trial | API | Open source | |
|---|---|---|---|---|---|---|
| UUnbabel | Quote | — | — | — | — | |
G Google Translate | Free | — | — | — | Unbabel vs Google Translate | |
D DeepL | — | — | Unbabel vs DeepL | |||
| M | — | — | Unbabel vs Microsoft Translator | |||
C Crowdin | — | — | Unbabel vs Crowdin |
Compare 5 capabilities
| Capability | Unbabel | DeepL |
|---|---|---|
| Document translation | — | |
| Glossaries | — | |
| Translation memory | — | |
| Speech translation | — | |
| Office add-ins | — |
Capabilities as stated on each vendor's own site; — means the site doesn't say. The closest alternatives in our directory by category. “Starts at” is the cheapest paid plan per month, as each vendor lists it.
Pros and cons
Strengths
- Combines AI translation with optional human review
- Ready integrations with major helpdesk and CRM tools
- Real-time quality estimation shows how good translations are
- ISO 27001 certified security program
Limitations
- No public pricing; you have to request a demo
- No self-serve free plan or trial listed
- No public API documented on the home page
Unbabel FAQ
How much does Unbabel cost?
Prices aren't published. You request a demo or talk to an expert to get a quote.
Does Unbabel use human translators?
Yes. AI translation can be paired with human review when the content needs it.
Which tools does Unbabel integrate with?
The site lists Zendesk, Salesforce, Intercom and Freshdesk.
How does Unbabel measure translation quality?
AI quality estimation gives real-time quality reports. Quality Intelligence and MT Score check translations and compare machine translation models.
Is Unbabel secure?
Unbabel says it runs an ISO 27001 certified security program that uses encryption and anonymization.
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Unbabel
Contact for pricing
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