Alhena AI vs Octane AI

Pricing, features, platforms and who each one suits — side by side.

Alhena AI

AI shopping assistants, support agents and voice AI for e-commerce brands

Free · from $199/moVisit site

Octane AI

AI product quiz builder and analytics platform for Shopify brands

From $43/moVisit site

Choose Alhena AI if…

you want a free plan to start with
you're in its core audience: e-commerce brands, customer support teams

Choose Octane AI if…

you want the lower entry price ($43/mo vs $199/mo)
you need an API to build on
you're in its core audience: shopify merchants, e-commerce marketing teams

Side by side

FeatureA

Alhena AIO

Octane AI

Pricing modelFreemiumFree trial

Starting price$199/mo$43/mo

Free plan

Free trial

API

Open source

Data retention—Kept only as long as necessary; then deleted or anonymized

Security and compliance—GDPR

AI voice/phone agent—

Human handoff—

AI takes actions—

Shopify/ecommerce data—

Live translation—

PlatformsWebWeb, API

CategoryCustomer SupportE-commerce

CompanyHelix3 Labs, Inc. · United StatesOctane AI, Inc. · since 2016

Full feature lists

A Alhena AI

Conversational product discovery with bundle and add-on suggestions
Order cancellations, returns and appointment booking by AI agents
Phone and SIP-line ready voice AI
Support in 90+ languages
Escalation to human agents with full context
SKU-level tracking of products recommended by AI engines
Revenue attribution and AI vs. human performance analytics
Engagement across social comments, DMs and review platforms

O Octane AI

AI quiz creation from a description, spreadsheet or document
Image analysis, such as reading skin tone from a selfie
Design tools with image generation and site color matching
Issues finder for broken logic and out-of-stock products
Analytics for drop-off, completion, orders and revenue by answer
Shopper profiles combining quiz answers, visits and orders
Experiments for testing quiz variants
REST API, webhooks, Storefront JS API and MCP server

Their home pages

What each vendor shows first: the pitch, the plans and the sign-up.

Alhena AI home page — A Alhena AI · alhena.ai

Octane AI home page — O Octane AI · octaneai.com

What you'd pay

The cheapest plan that fits, per month, billed yearly where the plan offers it.

Work it out for your team

People

Octane AIOctane AI Basic$43/mo
Alhena AIEssentials$199/mo

The cheapest paid plan with a published price that fits. Custom and sales-quoted plans aren't included.

What the free plans include

Alhena AI

25 conversations/mo
500 custom URLs / SKUs
1 AI profile
Manual training frequency; AI-only support

Octane AI

No free plan.

All plans and prices

Alhena AI

Free$0

Essentials$199/mo billed annually

Growth$499/mo billed annually

Scale$999/mo billed annually

EnterpriseCustom

Octane AI

Octane AI Basic$50/mo, or $43/mo billed yearly

Octane AI Plus$200/mo, or $170/mo billed yearly

Octane AI Enterprise & Unlimited$500+/mo, or $425+/mo billed yearly

Strengths and limitations

Alhena AI

Free plan includes 25 conversations a month with no credit card
14-day trial on Essentials, Growth and Scale
200+ integrations stated, including Shopify, Zendesk and Salesforce
Spam, irrelevant queries and immediate human handoffs do not use conversation credits

Listed paid plan prices require annual billing, charged upfront
Credits reset each cycle and do not roll over
Trial requires a payment method or Shopify billing approval, and billing starts automatically when it ends
Security certifications are not named on the home page

Octane AI