Rep AI
AI sales and support agents for online stores on Shopify and WooCommerce
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Pricing
From $12/mo
Free trial
Yes
Platforms
What is Rep AI?
Rep AI provides AI agents that handle sales and customer support for ecommerce stores. On the website, it watches for buying signals such as hesitation, product comparisons, search queries and abandoned carts, then starts a conversation, narrows the options and recommends upsells.
After the purchase, the support agent handles order tracking, cancellations, address changes, returns and exchanges. Complex issues go to human staff with the full conversation history, either in Rep Inbox, its own helpdesk, or in tools such as Gorgias and Zendesk. Conversations also feed reports on unanswered questions, drop-off reasons, competitor mentions and product feedback.
Rep AI fits online merchants on Shopify, WooCommerce or Salesforce Commerce that want one system for pre-sale and post-sale conversations. It runs on website chat, with email, Instagram, Facebook and WhatsApp available as paid add-ons. Pricing depends on monthly website sessions.
Key features
- Natural-language product search, comparisons and checkout inside chat
- Buying-signal detection for hesitation, comparisons and abandoned carts
- Automated order tracking, cancellations, address changes and returns
- Rep Inbox helpdesk with AI ticket summaries and routing rules
- Handoff to human agents with full conversation history
- Insights on unanswered questions, drop-off reasons and competitor mentions
- Klaviyo sync for conversation-based segmentation
- MCP server for reviewing store data and approving AI answer edits
Use cases
Who it's for
Guiding shoppers to a purchase
A store can start conversations with hesitant visitors, narrow product choices and suggest upsells. Shoppers can compare products and check out inside the chat.
Reducing post-purchase tickets
The support agent answers order tracking, cancellation, address change and return requests. Issues it cannot resolve go to staff with the conversation history attached.
Finding gaps in product information
Merchants can review unanswered questions, objections and product feedback from conversations. Missing-information alerts show where store content falls short.
Using chat data in marketing
Marketing teams can track conversation topics and sync conversation-based segments to Klaviyo for campaigns.
Rep AI pricing
From the vendor's site, checked Oct 31, 2026; we re-check prices monthly. Prices change — confirm on their pricing page.
Sales
month
From $12/month
- Up to 3,000 monthly website sessions at the starting price
- 14-day free trial
- Yearly billing is 20% less than monthly
Support
month
From $49/month
- Up to 10,000 monthly website sessions at the starting price
- 14-day free trial
- Yearly billing is 20% less than monthly
Concierge
month
From $130/month
- Sales and Support together
- Up to 10,000 monthly website sessions at the starting price
- 14-day free trial
Enterprise
custom
Custom
- For stores above 500,000 monthly sessions
AI channels add-on
per conversation
$0.75 per AI-resolved conversation
- Covers email, Instagram, Facebook Messenger and WhatsApp
- Overage of $1.20 per resolution after bundled resolutions run out
- Overage capped at a $1,000 reserve per billing cycle, then the AI pauses
Rep Inbox add-on
month
From $8/month for 50 tickets, plus $20 per agent per month
- Other tiers: $45 for 300, $270 for 2,000, $675 for 5,000 tickets
- AI helpdesk for paid Rep AI customers
How Rep AI compares
- At $12/mo, Rep AI starts cheaper than 3 of 4 similar tools with published prices (median $24.17).
- Rep AI has no free plan, and neither do the 4 alternatives below.
| Tool | Starts at | Free plan | Free trial | API | Open source | |
|---|---|---|---|---|---|---|
| RRep AI | $12/mo | — | — | — | ||
G Gorgias | $10/mo | — | — | Rep AI vs Gorgias | ||
Y Yuma AI | $1200/mo | — | — | — | Rep AI vs Yuma AI | |
T Tidio | $24.17/mo | — | — | Rep AI vs Tidio | ||
S Siena AI | $750/mo | — | — | — | — | Rep AI vs Siena AI |
Compare 7 capabilities
| Capability | Rep AI | Gorgias | Yuma AI | Tidio | Siena AI |
|---|---|---|---|---|---|
| Omnichannel inbox | — | — | |||
| Human handoff | — | ||||
| AI takes actions | |||||
| Shopify/ecommerce data | |||||
| Live translation | — | — | — | — | |
| Help center/portal | — | — | — | — | |
| HIPAA compliant | — | — | — |
Capabilities as stated on each vendor's own site; — means the site doesn't say. The closest alternatives in our directory by category. “Starts at” is the cheapest paid plan per month, as each vendor lists it.
Rep AI data and privacy
Trains AI on your content
Not stated
Data retention
Deleted when no longer required for original purpose, unless legally justified to retain
“Personal Information which is no longer required for the purpose for which it was initially collected will be deleted, unless we have a valid justification to retain it”
Where data is stored
Not stated
Security and compliance
None stated
From Rep AI's own privacy and security pages , checked Oct 31, 2026. We only show what the vendor states in writing; “not stated” means the pages don't say.
Who's behind Rep AI
- Company
- Rep AI Technologies Inc.
- Founded
- 2021
- Founders
- Yoav Oz, Shauli Mizrahi
“2021 Founded Yoav and Shauli start Rep AI”
“Yoav Oz, Co-Founder & CEO · Shauli Mizrahi, Co-Founder & CTO”
From Rep AI's own about, terms and privacy pages, checked Nov 1, 2026.
Pros and cons
Strengths
- 14-day free trial on every plan with no credit card required
- No annual commitment, and yearly billing is 20% less than monthly
- Hands conversations to Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel without custom development
- MCP server is read-only by default, and edits need approval before going live
Limitations
- No permanent free plan is listed
- Email, Instagram, Facebook Messenger and WhatsApp AI cost $0.75 per resolved conversation
- Overage is on by default for new subscribers, at $1.20 per resolution
- Vendor pages disagree on the Sales starting price: $12 on pricing, $99 on the home page
Rep AI FAQ
How much does Rep AI cost?
The pricing page lists Sales from $12 a month for up to 3,000 sessions, Support from $49 and Concierge from $130, both for up to 10,000 sessions. Stores above 500,000 sessions get custom pricing. The home page shows Sales from $99 a month, so confirm the current price with the vendor.
Is there a free plan or free trial?
There is no permanent free plan listed. Every plan includes a 14-day free trial, and no credit card is required.
Which ecommerce platforms does Rep AI work with?
The vendor names Shopify, WooCommerce and Salesforce Commerce, and says it has more than 35 native integrations.
Which channels does it cover?
It covers website chat, email, Facebook, Instagram and WhatsApp. AI on email and the social and messaging channels is billed per resolved conversation, and TikTok is listed as coming soon.
Can it hand conversations to human agents?
Yes. Conversations pass to your team with full history, either in Rep Inbox or in connected helpdesks such as Gorgias, Zendesk, Kustomer, Freshdesk and Richpanel.
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Rep AI
From $12/mo