Alhena AI
AI shopping assistants, support agents and voice AI for e-commerce brands
Own Alhena AI? Claim it, free to correct the facts and get the verified badge.
Pricing
Free · from $199/mo
Free trial
Yes
Company
Helix3 Labs, Inc.United States
Platforms
What is Alhena AI?
Alhena AI provides AI shopping assistants, customer support chatbots and voice agents for e-commerce brands. The assistants help shoppers find products, suggest bundles and add-ons, and answer questions using live store data. On the support side, agents can cancel orders, process returns and book appointments, then pass conversations to human staff with full context.
The platform works across web chat, email, social DMs and phone, with support for 90+ languages. Alhena states it has 200+ integrations, including Shopify, Zendesk, Gorgias, Salesforce, Klaviyo and Intercom. It also tracks which products AI engines such as ChatGPT, Gemini and Perplexity recommend, generates FAQ content from product pages, and reports on revenue attribution and sentiment.
It fits online retailers that want to automate support and sell through conversation, along with teams tracking their visibility in AI search. Usage is priced by monthly conversations, and a free plan covers 25 conversations a month.
Key features
- Conversational product discovery with bundle and add-on suggestions
- Order cancellations, returns and appointment booking by AI agents
- Phone and SIP-line ready voice AI
- Support in 90+ languages
- Escalation to human agents with full context
- SKU-level tracking of products recommended by AI engines
- Revenue attribution and AI vs. human performance analytics
- Engagement across social comments, DMs and review platforms
Use cases
Who it's for
Automating routine support
Online stores can have AI agents answer incoming questions and handle order changes and returns across chat, email, social DMs and phone. Complex cases go to human agents with context attached.
Guiding shoppers to a purchase
A shopping assistant helps visitors find products, suggests bundles and add-ons, and nudges shoppers who stall. FAQs can also be embedded on product pages.
Tracking visibility in AI search
Marketing teams can see which products engines like ChatGPT, Gemini and Perplexity recommend. They can then generate FAQ content and plan citation targets to improve coverage.
Managing social and review conversations
Brands can respond to comments, DMs and live sessions on Instagram, Facebook and WhatsApp. Review management connects with platforms such as Trustpilot, Bazaarvoice and Yotpo.
Alhena AI pricing
From the vendor's site, checked Oct 31, 2026; we re-check prices monthly. Prices change — confirm on their pricing page.
Free
month
$0
- 25 conversations a month
- 5 AI questions tracked
- One AI profile and one AI engine monitored
- 500 URLs/SKUs
- AI-only support
- No credit card needed
Essentials
month, billed annually ($2,388/year)
$199/mo billed annually
- 200 conversations a month
- 25 AI questions tracked
- 5 optimization credits
- Five AI profiles
- Monthly visibility refresh
- Review management and AI visibility audit
Growth
month, billed annually ($5,988/year)
$499/mo billed annually
- 550 conversations a month
- 75 AI questions tracked
- 25 optimization credits
- Weekly training and visibility refresh
Scale
month, billed annually ($11,988/year)
$999/mo billed annually
- 1,200 conversations a month
- 150 AI questions tracked
- 50 optimization credits
- Daily training
- Up to 50,000 URLs/SKUs
Enterprise
custom
Custom
- Unlimited conversations
- Dedicated CSM and support team
- Custom integrations
- Fully managed AI visibility program
- Data export
What the free plan gets you
- 25 conversations/mo
- 500 custom URLs / SKUs
- 1 AI profile
- Manual training frequency; AI-only support
How Alhena AI compares
- At $199/mo, Alhena AI starts cheaper than 2 of 4 similar tools with published prices (median $199).
- Alhena AI has a free plan; none of the 4 alternatives below do.
| Tool | Starts at | Free plan | Free trial | API | Open source | |
|---|---|---|---|---|---|---|
| AAlhena AI | $199/mo | — | — | |||
G Gorgias | $10/mo | — | — | Alhena AI vs Gorgias | ||
S Siena AI | $750/mo | — | — | — | — | Alhena AI vs Siena AI |
R Rep AI | $12/mo | — | — | — | Alhena AI vs Rep AI | |
Y Yuma AI | $1200/mo | — | — | — | Alhena AI vs Yuma AI |
Compare 8 capabilities
| Capability | Alhena AI | Gorgias | Siena AI | Rep AI | Yuma AI |
|---|---|---|---|---|---|
| AI voice/phone agent | — | — | — | — | |
| Omnichannel inbox | — | — | — | ||
| Human handoff | — | ||||
| AI takes actions | |||||
| Shopify/ecommerce data | |||||
| Live translation | — | — | — | — | |
| Help center/portal | — | — | — | — | |
| HIPAA compliant | — | — | — | — |
Capabilities as stated on each vendor's own site; — means the site doesn't say. The closest alternatives in our directory by category. “Starts at” is the cheapest paid plan per month, as each vendor lists it.
Alhena AI data and privacy
Trains AI on your content
Not stated
Data retention
Not stated
Where data is stored
US
“Our servers are located in the United States.”
Security and compliance
None stated
From Alhena AI's own privacy and security pages , checked Oct 31, 2026. We only show what the vendor states in writing; “not stated” means the pages don't say.
Pros and cons
Strengths
- Free plan includes 25 conversations a month with no credit card
- 14-day trial on Essentials, Growth and Scale
- 200+ integrations stated, including Shopify, Zendesk and Salesforce
- Spam, irrelevant queries and immediate human handoffs do not use conversation credits
Limitations
- Listed paid plan prices require annual billing, charged upfront
- Credits reset each cycle and do not roll over
- Trial requires a payment method or Shopify billing approval, and billing starts automatically when it ends
- Security certifications are not named on the home page
Alhena AI FAQ
What does Alhena AI do?
It provides AI shopping assistants, customer support chatbots and voice agents for e-commerce brands. It also tracks how products appear in AI engines and reports on revenue and support performance.
How much does Alhena AI cost?
There is a free plan. Paid plans are Essentials at $199/mo, Growth at $499/mo and Scale at $999/mo, all billed annually. Enterprise pricing is custom.
Is there a free trial?
Yes. Essentials, Growth and Scale each offer a 14-day trial, one per organization, with half the plan's monthly credits. A payment method or Shopify billing approval is required, and billing starts automatically unless you cancel first.
What happens if I go over my conversation limit?
Service is not interrupted. Extra usage is billed as overage at $1.20 per credit, and a conversation uses 1 credit. Dashboard alerts are available.
Which AI engines does it monitor?
Paid plans cover ChatGPT, Google AI Overviews, Perplexity, Claude and Gemini. The free plan monitors one AI engine.
User reviews
No reviews yet. Used Alhena AI? Be the first.
Sign in to rate this tool and share how you use it.
Alhena AI
Free · from $199/mo