G
GAlhena AI vs Intercom Fin
Pricing, features, platforms and who each one suits — side by side.
A
Choose Alhena AI if…
- you want a free plan to start with
- you're in its core audience: e-commerce brands, customer support teams
I
Choose Intercom Fin if…
- you want the lower entry price ($49.5/mo vs $199/mo)
- you need an API to build on
- you work on Slack, WhatsApp
- you're in its core audience: customer support teams, ecommerce businesses
Side by side
Feature Alhena AI Intercom Fin
Pricing modelFreemiumFree trial
Starting price$199/mo$49.5/mo
Free plan
Free trial
API
Open source
Trains AI on your content—Yes, unless you opt out
Data retention—Data deleted within 30 days after opting out of fine-tuning
Security and compliance—SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, HIPAA, GDPR
AI voice/phone agent
Omnichannel inbox—
Human handoff
AI takes actions
Shopify/ecommerce data
Live translation—
Help center/portal—
HIPAA compliant—
PlatformsWebWeb, API, Slack, WhatsApp
CategoryCustomer SupportCustomer Support
CompanyHelix3 Labs, Inc.Intercom
Based inUnited States—
Founded—2011
Part of——
Key features
A
- Conversational product discovery with bundle and add-on suggestions
- Order cancellations, returns and appointment booking by AI agents
- Phone and SIP-line ready voice AI
- Support in 90+ languages
- Escalation to human agents with full context
- SKU-level tracking of products recommended by AI engines
- Revenue attribution and AI vs. human performance analytics
- Engagement across social comments, DMs and review platforms
I Intercom Fin
- Resolves conversations across chat, email, voice, SMS and social
- Procedures for multi-step tasks like refunds and account updates
- Works with Intercom, Zendesk, Salesforce, HubSpot, Freshdesk
- Simulations and regression testing before changes go live
- Insights, QA tools, alerts and recommendations
- Connects to systems through API, Data Connectors and MCP
- Supports dozens of languages around the clock
- SSO, SCIM, and data hosting in the US, EU or Australia
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Alhena AI
Free$0
Essentials$199/mo billed annually
Growth$499/mo billed annually
Scale$999/mo billed annually
EnterpriseCustom
Intercom Fin
Fin with your current helpdesk$0.99 per outcome (50-outcome monthly minimum, about $49.50/mo)
Fin with Intercom helpdeskFrom $0.99 per outcome + $19 per seat/mo
Pro add-onFrom $100/mo
Copilot add-on$35 per user/mo
Fin VoiceCustom
Strengths and limitations
Alhena AI
- Free plan includes 25 conversations a month with no credit card
- 14-day trial on Essentials, Growth and Scale
- 200+ integrations stated, including Shopify, Zendesk and Salesforce
- Spam, irrelevant queries and immediate human handoffs do not use conversation credits
- Listed paid plan prices require annual billing, charged upfront
- Credits reset each cycle and do not roll over
- Trial requires a payment method or Shopify billing approval, and billing starts automatically when it ends
- Security certifications are not named on the home page
Intercom Fin
- 14-day free trial with unlimited outcomes and no credit card required
- Works with existing helpdesks, not only Intercom
- Pay per outcome, with no charge for unresolved handoffs
- Certifications include SOC 2, ISO 27001 and HIPAA
- 50-outcome monthly minimum
- Qualification outcomes cost $9.99 each
- Fin Voice pricing is custom and limited to select customers
- Analytics and Operator features require the Pro add-on, from $100/mo
More comparisons
Other options to consider
GG
From $10/mo
R
RR
From $12/mo
S
SS
From $750/mo
Y
YAI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
From $1200/mo
Y
From $1200/mo
Y
AI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
Customer Support
Z
ZZ
Free trial
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
Built from each vendor's public website; we haven't tested them hands-on. Editorial policy