Octane AI vs Rep AI

Pricing, features, platforms and who each one suits — side by side.

Octane AI

AI product quiz builder and analytics platform for Shopify brands

From $43/moVisit site

Rep AI

AI sales and support agents for online stores on Shopify and WooCommerce

From $12/moVisit site

Choose Octane AI if…

you need an API to build on
you're in its core audience: shopify merchants, e-commerce marketing teams

Choose Rep AI if…

you want the lower entry price ($12/mo vs $43/mo)
you're in its core audience: ecommerce merchants, customer support teams

Side by side

FeatureO

Octane AIR

Rep AI

Pricing modelFree trialFree trial

Starting price$43/mo$12/mo

Free plan

Free trial

API

Open source

Data retentionKept only as long as necessary; then deleted or anonymizedDeleted when no longer required for original purpose, unless legally justified to retain

Security and complianceGDPR—

Shopping recommendations—

Product image generation—

Revenue attribution—

MCP server—

PlatformsWeb, APIWeb

CategoryE-commerceCustomer Support

CompanyOctane AI, Inc. · since 2016Rep AI Technologies Inc. · since 2021

Full feature lists

O Octane AI

AI quiz creation from a description, spreadsheet or document
Image analysis, such as reading skin tone from a selfie
Design tools with image generation and site color matching
Issues finder for broken logic and out-of-stock products
Analytics for drop-off, completion, orders and revenue by answer
Shopper profiles combining quiz answers, visits and orders
Experiments for testing quiz variants
REST API, webhooks, Storefront JS API and MCP server

R Rep AI

Natural-language product search, comparisons and checkout inside chat
Buying-signal detection for hesitation, comparisons and abandoned carts
Automated order tracking, cancellations, address changes and returns
Rep Inbox helpdesk with AI ticket summaries and routing rules
Handoff to human agents with full conversation history
Insights on unanswered questions, drop-off reasons and competitor mentions
Klaviyo sync for conversation-based segmentation
MCP server for reviewing store data and approving AI answer edits

Their home pages

What each vendor shows first: the pitch, the plans and the sign-up.

Octane AI home page — O Octane AI · octaneai.com

Rep AI home page — R Rep AI · hellorep.ai

What you'd pay

The cheapest plan that fits, per month, billed yearly where the plan offers it.

Work it out for your team

People

Rep AISales$9.60/mo
Octane AIOctane AI Basic$43/mo

The cheapest paid plan with a published price that fits. Custom and sales-quoted plans aren't included.

All plans and prices

Octane AI

Octane AI Basic$50/mo, or $43/mo billed yearly

Octane AI Plus$200/mo, or $170/mo billed yearly

Octane AI Enterprise & Unlimited$500+/mo, or $425+/mo billed yearly

Rep AI

SalesFrom $12/month

SupportFrom $49/month

ConciergeFrom $130/month

EnterpriseCustom

AI channels add-on$0.75 per AI-resolved conversation

Rep Inbox add-onFrom $8/month for 50 tickets, plus $20 per agent per month

Strengths and limitations

Octane AI

All plans include a 14-day free trial with full feature access
AI features are included on every plan, including Basic
No setup fees on any plan
Quizzes keep working if credits run out

No free plan is listed
Basic is limited to two quizzes and shows the Octane AI logo
Credit overages are billed at the end of the billing cycle
AI features use extra credits, and unused credits roll over for only 30 days

Rep AI

14-day free trial on every plan with no credit card required
No annual commitment, and yearly billing is 20% less than monthly
Hands conversations to Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel without custom development
MCP server is read-only by default, and edits need approval before going live

No permanent free plan is listed
Email, Instagram, Facebook Messenger and WhatsApp AI cost $0.75 per resolved conversation
Overage is on by default for new subscribers, at $1.20 per resolution
Vendor pages disagree on the Sales starting price: $12 on pricing, $99 on the home page