Z
ZFreshdesk Freddy AI vs PolyAI
Pricing, features, platforms and who each one suits — side by side.
F
Choose Freshdesk Freddy AI if…
- you're in its core audience: customer support teams, support managers
P
Choose PolyAI if…
- you need an API to build on
- you're in its core audience: enterprise contact centers, customer service leaders
Side by side
Feature Freshdesk Freddy AI PolyAI
Pricing modelFree trialContact for pricing
Starting price$19/mo—
Free plan
Free trial
API
Open source
Omnichannel inbox—
Human handoff—
AI takes actions—
Shopify/ecommerce data—
Live translation—
Help center/portal—
HIPAA compliant—
PlatformsWebWeb, API
CategoryCustomer SupportVoice Agents
CompanyFreshworks Inc. · United StatesPolyAI Ltd
Full feature lists
F Freshdesk Freddy AI
- Email AI agents that resolve customer queries
- AI Agent Studio to build, test and monitor agents
- Ticketing, shared inbox and customer portal
- AI Copilot reply drafting, summaries and sentiment analysis
- Live translation in 60+ languages
- AI Insights with root cause analysis
- Automations, SLA policies and skill-based routing
- MCP and connector app integrations
P PolyAI
- Audio-native Dialog-RSN-1 voice model with sub-300ms latency
- Dialog Studio for no-code to full-code agent building
- Voice, SMS, WhatsApp, web chat and email channels
- Guardrails, PII redaction and human-in-the-loop controls
- Test calls, simulated conversations and A/B tests
- Pre-built connectors plus any API or MCP server
- Bring your own carrier over SIP at no charge
- Data residency in US, UK, EU and APAC
Their home pages
What each vendor shows first: the pitch, the plans and the sign-up.
Freshdesk Freddy AI · freshworks.com
PolyAI · poly.aiWhat you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Freshdesk Freddy AI | PolyAI |
|---|---|---|
| 1 person | $19 Growth | no published plan |
| 5 people | $95 Growth | no published plan |
| 20 people | $380 Growth | no published plan |
All plans and prices
Freshdesk Freddy AI
Growth$19/agent/month billed annually
Pro$55/agent/month billed annually
Enterprise$89/agent/month billed annually
PolyAI
Dialog-RSN-1 API2¢ per connected minute
PlatformCustom
Price changes we've recorded
We re-read each pricing page every month and log what changed.
Freshdesk Freddy AI
No changes since we started tracking.
PolyAI
- Nov 8, 2026Pricing model: Contact for pricing → Free trial
Strengths and limitations
Freshdesk Freddy AI
- Every plan includes the first 500 AI Agent sessions
- Paid plans can be tried for free
- Free AI onboarding included
- Growth plan starts at $19/agent/month billed annually
- Freddy AI Copilot is a $29/agent/month add-on and is not available on Growth
- More AI Agent sessions cost $49 per 100
- AI Insights is limited to the Enterprise plan
PolyAI
- Published API price of 2¢ per connected minute, billed per second
- $100 free credit for new sign-ups for a limited time
- SOC 2, ISO 27001, PCI DSS and GDPR compliance
- No minimums on platform billing
- Platform pricing requires a sales quote
- API excludes telephony and orchestration
- API limited to 2 concurrent calls until a card is added
More comparisons
Other options to consider
ZZ
Free trial
I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
I
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
K
KK
Paid
G
GG
From $10/mo
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
H
HH
Contact
H
AI player support, engagement, moderation and community tools for game studios
Customer SupportAPI
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy