I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
Freshdesk Freddy AI vs Kayako
Pricing, features, platforms and who each one suits — side by side.
F
Choose Freshdesk Freddy AI if…
- you want to trial it before paying
- you're in its core audience: customer support teams, support managers
K
Choose Kayako if…
- you're in its core audience: customer support teams, e-commerce and retail businesses
Side by side
Feature Freshdesk Freddy AI Kayako
Pricing modelFree trialPaid
Starting price$19/mo—
Free plan
Free trial
API
Open source
Security and compliance—SOC 2 Type II, GDPR
Omnichannel inbox—
Human handoff—
AI takes actions
Shopify/ecommerce data—
Live translation—
Help center/portal
PlatformsWebWeb
CategoryCustomer SupportCustomer Support
Rank in its category#3 of 12#9 of 12
CompanyFreshworks Inc.ESW Operations, LLC
Based inUnited StatesUnited States
Founded—2001
Part of——
What you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Freshdesk Freddy AI | Kayako |
|---|---|---|
| 1 person | $19 Growth | no published plan |
| 5 people | $95 Growth | no published plan |
| 20 people | $380 Growth | no published plan |
Key features
F Freshdesk Freddy AI
- Email AI agents that resolve customer queries
- AI Agent Studio to build, test and monitor agents
- Ticketing, shared inbox and customer portal
- AI Copilot reply drafting, summaries and sentiment analysis
- Live translation in 60+ languages
- AI Insights with root cause analysis
- Automations, SLA policies and skill-based routing
- MCP and connector app integrations
K Kayako
- AI agent that drafts replies and closes tickets
- Takes actions like refunds and account creation
- Omnichannel inbox for email, chat, social and voice
- No-code routing, assignment and escalation workflows
- Knowledge base with semantic search and help center
- SLA management and support analytics
- Works on top of Zendesk, Freshdesk, Intercom, Salesforce
- SOC 2 Type II, GDPR, SSO/SAML and audit logs
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Freshdesk Freddy AI
Growth$19/agent/month billed annually
Pro$55/agent/month billed annually
Enterprise$89/agent/month billed annually
Kayako
Kay (AI support agent)$1 per resolved ticket
Kayako OneCustom
Strengths and limitations
Freshdesk Freddy AI
- Every plan includes the first 500 AI Agent sessions
- Paid plans can be tried for free
- Free AI onboarding included
- Growth plan starts at $19/agent/month billed annually
- Freddy AI Copilot is a $29/agent/month add-on and is not available on Growth
- More AI Agent sessions cost $49 per 100
- AI Insights is limited to the Enterprise plan
Kayako
- Kay is billed only for tickets it resolves without a human
- No seat or setup fees for Kay
- Works on top of existing help desks, so no migration is needed
- Lists SOC 2 Type II, GDPR and SSO/SAML support
- Kayako One pricing is only available through sales
- No free trial mentioned
- No public API is described on the site
More comparisons
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From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Z
ZZ
Free trial
G
GG
From $10/mo
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
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S
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RR
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Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy