I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
Freshdesk Freddy AI vs Zendesk AI
Pricing, features, platforms and who each one suits — side by side.
F
Choose Freshdesk Freddy AI if…
- you're in its core audience: customer support teams, support managers
Z
Choose Zendesk AI if…
- you're in its core audience: customer support teams, contact centres
Side by side
Feature Freshdesk Freddy AI Zendesk AI
Pricing modelFree trialFree trial
Starting price$19/mo—
Free plan
Free trial
API
Open source
Security and compliance—SOC 2 Type II, ISO 27001, ISO 27701, HIPAA
AI voice/phone agent—
Omnichannel inbox—
AI takes actions
Live translation—
Help center/portal
HIPAA compliant—
PlatformsWebWeb
CategoryCustomer SupportCustomer Support
CompanyFreshworks Inc.Zendesk, Inc.
Based inUnited StatesUnited States
Founded——
Part of——
Key features
F Freshdesk Freddy AI
- Email AI agents that resolve customer queries
- AI Agent Studio to build, test and monitor agents
- Ticketing, shared inbox and customer portal
- AI Copilot reply drafting, summaries and sentiment analysis
- Live translation in 60+ languages
- AI Insights with root cause analysis
- Automations, SLA policies and skill-based routing
- MCP and connector app integrations
Z Zendesk AI
- Autonomous AI agents for multi-step requests across channels
- Copilot that suggests next-best actions to agents
- AI knowledge base built from a knowledge graph
- AI action builder for connected business systems
- AI quality assurance with coaching recommendations
- Intelligent triage and auto assist on Enterprise
- Omnichannel routing for chat, messaging, email and voice
- 1,800+ apps and integrations in the marketplace
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Freshdesk Freddy AI
Growth$19/agent/month billed annually
Pro$55/agent/month billed annually
Enterprise$89/agent/month billed annually
Zendesk AI
Support Team£15/agent/mo billed yearly (£20 monthly)
Suite Team£45/agent/mo billed yearly (£59 monthly)
Suite Professional£89/agent/mo billed yearly (£115 monthly)
Suite Enterprise + CopilotCustom
Copilot add-on£40/agent/mo billed yearly
Strengths and limitations
Freshdesk Freddy AI
- Every plan includes the first 500 AI Agent sessions
- Paid plans can be tried for free
- Free AI onboarding included
- Growth plan starts at $19/agent/month billed annually
- Freddy AI Copilot is a $29/agent/month add-on and is not available on Growth
- More AI Agent sessions cost $49 per 100
- AI Insights is limited to the Enterprise plan
Zendesk AI
- 14-day free trial of Suite Professional with Copilot included
- AI agents included from the Suite Team plan
- Eligible startups can use Zendesk free for up to 2 years
- Marketplace of 1,800+ apps and integrations
- Copilot costs extra (£40/agent/month, billed yearly)
- Automated resolutions beyond the included allowance are billed per resolution
- Enterprise pricing is only available through sales
- No free plan
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Built from each vendor's public website; we haven't tested them hands-on. Editorial policy