Z
ZGorgias vs PolyAI
Pricing, features, platforms and who each one suits — side by side.
G
Choose Gorgias if…
- you're in its core audience: shopify brands, ecommerce customer support teams
P
Choose PolyAI if…
- you're in its core audience: enterprise contact centers, customer service leaders
Side by side
Feature Gorgias PolyAI
Pricing modelFree trialContact for pricing
Starting price$10/mo—
Free plan
Free trial
API
Open source
Data retentionKept while account active or business purpose; deleted per policy after termination—
Security and complianceSOC 2 Type II, HIPAA—
Omnichannel inbox—
Human handoff—
AI takes actions—
Shopify/ecommerce data—
Help center/portal—
HIPAA compliant—
PlatformsWeb, APIWeb, API
CategoryCustomer SupportVoice Agents
CompanyGorgias Inc. · France · since 2015PolyAI Ltd
Full feature lists
G Gorgias
- Omnichannel inbox for email, chat, SMS, WhatsApp, Instagram, Facebook
- AI Agent pre-trained on 1B+ ecommerce conversations
- Cancel, discount or upsell from inside a conversation
- Native Shopify order and customer data in tickets
- 300+ integrations including Recharge, Klaviyo, Yotpo
- Revenue attribution reporting for support
- Real-time AI coaching tips for human agents
- Voice and SMS add-ons
P PolyAI
- Audio-native Dialog-RSN-1 voice model with sub-300ms latency
- Dialog Studio for no-code to full-code agent building
- Voice, SMS, WhatsApp, web chat and email channels
- Guardrails, PII redaction and human-in-the-loop controls
- Test calls, simulated conversations and A/B tests
- Pre-built connectors plus any API or MCP server
- Bring your own carrier over SIP at no charge
- Data residency in US, UK, EU and APAC
Their home pages
What each vendor shows first: the pitch, the plans and the sign-up.
Gorgias · gorgias.com
PolyAI · poly.aiWhat you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Gorgias | PolyAI |
|---|---|---|
| 1 person | $10 Starter | no published plan |
| 5 people | $50 Basic | no published plan |
| 20 people | $50 Basic | no published plan |
All plans and prices
Gorgias
Starter$10/mo (Helpdesk only); $40/mo with AI Agent
Basic$60/mo or $50/mo billed annually (Helpdesk); $90/mo with AI Agent
Pro$360/mo or $300/mo billed annually (Helpdesk); $550/mo with AI Agent
Advanced$900/mo or $750/mo billed annually (Helpdesk); $1,430/mo with AI Agent
EnterpriseCustom
PolyAI
Dialog-RSN-1 API2¢ per connected minute
PlatformCustom
Price changes we've recorded
We re-read each pricing page every month and log what changed.
Gorgias
No changes since we started tracking.
PolyAI
- Nov 8, 2026Pricing model: Contact for pricing → Free trial
Strengths and limitations
Gorgias
- Helpdesk starts at $10/mo with no credit card needed for trial
- Native Shopify integration plus WooCommerce, BigCommerce and Magento support
- AI Agent included on every plan, billed per automated interaction
- Basic plan and above include 500 user seats
- AI Agent usage costs $0.85–$1.00 per automated interaction
- Starter plan limited to 50 tickets and 3 seats, monthly billing only
- Revenue attribution only on Pro and above
- Magento support not on Starter or Basic
PolyAI
- Published API price of 2¢ per connected minute, billed per second
- $100 free credit for new sign-ups for a limited time
- SOC 2, ISO 27001, PCI DSS and GDPR compliance
- No minimums on platform billing
- Platform pricing requires a sales quote
- API excludes telephony and orchestration
- API limited to 2 concurrent calls until a card is added
More comparisons
Other options to consider
ZZ
Free trial
F
FHelpdesk ticketing with AI agents and agent copilot for customer service teams
From $19/mo
F
From $19/mo
F
Helpdesk ticketing with AI agents and agent copilot for customer service teams
Customer Support
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
I
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
K
KK
Paid
S
SS
From $750/mo
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy