V
VPolyAI vs Tidio
Pricing, features, platforms and who each one suits — side by side.
P
Choose PolyAI if…
- you're in its core audience: enterprise contact centers, customer service leaders
T
Choose Tidio if…
- you work on iOS, Android, Windows
- you're in its core audience: ecommerce stores on shopify or woocommerce, customer support teams
Side by side
Feature PolyAI Tidio
Pricing modelContact for pricingFree trial
Starting price—$24.17/mo
Free plan
Free trial
API
Open source
Data retention—Personal data kept until account deleted, unless claims require longer
Security and compliance—SOC 2, HIPAA, GDPR
PlatformsWeb, APIWeb, iOS, Android, Windows, macOS
CategoryVoice AgentsCustomer Support
CompanyPolyAI LtdTidio LLC · United States · since 2013
Full feature lists
P PolyAI
- Audio-native Dialog-RSN-1 voice model with sub-300ms latency
- Dialog Studio for no-code to full-code agent building
- Voice, SMS, WhatsApp, web chat and email channels
- Guardrails, PII redaction and human-in-the-loop controls
- Test calls, simulated conversations and A/B tests
- Pre-built connectors plus any API or MCP server
- Bring your own carrier over SIP at no charge
- Data residency in US, UK, EU and APAC
T Tidio
- Lyro AI agent trained on help center, website and store data
- Human handoff with full conversation history
- Product recommendations shown as cards in chat
- Sales Flows triggered by behavior, cart events and exit intent
- Shared inbox for chat, email, WhatsApp, Instagram, Messenger
- Live Shopify and WooCommerce order and product data
- Revenue attribution and automation analytics
- GDPR, CCPA and SOC 2 compliance
Their home pages
What each vendor shows first: the pitch, the plans and the sign-up.
PolyAI · poly.ai
Tidio · tidio.comWhat you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
PolyAI
Dialog-RSN-1 API2¢ per connected minute
PlatformCustom
Tidio
Starter$24.17/mo (annual billing price shown)
GrowthFrom $49.17/mo
PlusFrom $300/mo + monthly usage
PremiumContact for pricing
Lyro AI Agent add-onFrom $32.50/mo
Flows add-onFrom $24.17/mo
Price changes we've recorded
We re-read each pricing page every month and log what changed.
PolyAI
- Nov 8, 2026Pricing model: Contact for pricing → Free trial
Tidio
No changes since we started tracking.
Strengths and limitations
PolyAI
- Published API price of 2¢ per connected minute, billed per second
- $100 free credit for new sign-ups for a limited time
- SOC 2, ISO 27001, PCI DSS and GDPR compliance
- No minimums on platform billing
- Platform pricing requires a sales quote
- API excludes telephony and orchestration
- API limited to 2 concurrent calls until a card is added
Tidio
- 7-day free trial, no credit card required
- Live Shopify and WooCommerce data integration
- Lyro can be bought stand-alone for other help desks
- Apps listed for browser, Android, iOS, Windows and Mac
- No permanent free plan shown on the pricing page
- Usage-based quotas: higher volumes require Plus, Premium or a custom plan
- OpenAPI access starts at the Plus plan ($300/mo + usage)
- SSO only on the Premium plan
More comparisons
Other options to consider
VV
Free, from $29/mo
V
Developer platform to build, test and deploy voice AI agents for phone calls
Voice AgentsFree planAPI
B
BB
Free, from $299/mo
R
R
Free trial
R
Build, deploy and monitor AI voice agents that answer and place phone calls
Voice AgentsAPI
S
SS
Contact
Z
ZZ
Free trial
I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
I
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy