I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
Tidio vs Zendesk AI
Pricing, features, platforms and who each one suits — side by side.
T
Choose Tidio if…
- you need an API to build on
- you work on iOS, Android, Windows
- you're in its core audience: ecommerce stores on shopify or woocommerce, customer support teams
Z
Choose Zendesk AI if…
- you're in its core audience: customer support teams, contact centres
Side by side
Feature Tidio Zendesk AI
Pricing modelFree trialFree trial
Starting price$24.17/mo—
Free plan
Free trial
API
Open source
Data retentionPersonal data kept until account deleted, unless claims require longer—
Security and complianceSOC 2, HIPAA, GDPRSOC 2 Type II, ISO 27001, ISO 27701, HIPAA
AI voice/phone agent—
Omnichannel inbox
Human handoff—
AI takes actions
Shopify/ecommerce data—
Live translation—
Help center/portal—
HIPAA compliant
PlatformsWeb, iOS, Android, Windows, macOSWeb
CategoryCustomer SupportCustomer Support
CompanyTidio LLCZendesk, Inc.
Based inUnited StatesUnited States
Founded2013—
Part of——
Key features
T Tidio
- Lyro AI agent trained on help center, website and store data
- Human handoff with full conversation history
- Product recommendations shown as cards in chat
- Sales Flows triggered by behavior, cart events and exit intent
- Shared inbox for chat, email, WhatsApp, Instagram, Messenger
- Live Shopify and WooCommerce order and product data
- Revenue attribution and automation analytics
- GDPR, CCPA and SOC 2 compliance
Z Zendesk AI
- Autonomous AI agents for multi-step requests across channels
- Copilot that suggests next-best actions to agents
- AI knowledge base built from a knowledge graph
- AI action builder for connected business systems
- AI quality assurance with coaching recommendations
- Intelligent triage and auto assist on Enterprise
- Omnichannel routing for chat, messaging, email and voice
- 1,800+ apps and integrations in the marketplace
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Tidio
Starter$24.17/mo (annual billing price shown)
GrowthFrom $49.17/mo
PlusFrom $300/mo + monthly usage
PremiumContact for pricing
Lyro AI Agent add-onFrom $32.50/mo
Flows add-onFrom $24.17/mo
Zendesk AI
Support Team£15/agent/mo billed yearly (£20 monthly)
Suite Team£45/agent/mo billed yearly (£59 monthly)
Suite Professional£89/agent/mo billed yearly (£115 monthly)
Suite Enterprise + CopilotCustom
Copilot add-on£40/agent/mo billed yearly
Strengths and limitations
Tidio
- 7-day free trial, no credit card required
- Live Shopify and WooCommerce data integration
- Lyro can be bought stand-alone for other help desks
- Apps listed for browser, Android, iOS, Windows and Mac
- No permanent free plan shown on the pricing page
- Usage-based quotas: higher volumes require Plus, Premium or a custom plan
- OpenAPI access starts at the Plus plan ($300/mo + usage)
- SSO only on the Premium plan
Zendesk AI
- 14-day free trial of Suite Professional with Copilot included
- AI agents included from the Suite Team plan
- Eligible startups can use Zendesk free for up to 2 years
- Marketplace of 1,800+ apps and integrations
- Copilot costs extra (£40/agent/month, billed yearly)
- Automated resolutions beyond the included allowance are billed per resolution
- Enterprise pricing is only available through sales
- No free plan
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Built from each vendor's public website; we haven't tested them hands-on. Editorial policy