V
VPolyAI vs Zendesk AI
Pricing, features, platforms and who each one suits — side by side.
P
Choose PolyAI if…
- you need an API to build on
- you're in its core audience: enterprise contact centers, customer service leaders
Z
Choose Zendesk AI if…
- you're in its core audience: customer support teams, contact centre managers
Side by side
Feature PolyAI Zendesk AI
Pricing modelContact for pricingFree trial
Starting price——
Free plan
Free trial
API
Open source
Security and compliance—SOC 2 Type II, ISO 27001, ISO 27701, HIPAA
PlatformsWeb, APIWeb
CategoryVoice AgentsCustomer Support
CompanyPolyAI LtdZendesk, Inc. · United States
Full feature lists
P PolyAI
- Audio-native Dialog-RSN-1 voice model with sub-300ms latency
- Dialog Studio for no-code to full-code agent building
- Voice, SMS, WhatsApp, web chat and email channels
- Guardrails, PII redaction and human-in-the-loop controls
- Test calls, simulated conversations and A/B tests
- Pre-built connectors plus any API or MCP server
- Bring your own carrier over SIP at no charge
- Data residency in US, UK, EU and APAC
Z Zendesk AI
- AI agents that resolve multi-step requests across channels
- Actions in connected business systems
- Copilot suggests next-best actions for service agents
- Knowledge graph that unifies help content and third-party sources
- Knowledge base content updated from recent conversations
- AI quality assurance scoring 100% of interactions
- Admin recommendations for service quality gaps
- 1,800+ apps and integrations in the marketplace
Their home pages
What each vendor shows first: the pitch, the plans and the sign-up.
PolyAI · poly.ai
Zendesk AI · zendesk.comWhat you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
PolyAI
Dialog-RSN-1 API2¢ per connected minute
PlatformCustom
Zendesk AI
Zendesk SuiteSee vendor pricing page
Copilot add-onSee vendor pricing page
Price changes we've recorded
We re-read each pricing page every month and log what changed.
PolyAI
- Nov 8, 2026Pricing model: Contact for pricing → Free trial
Zendesk AI
- Nov 5, 2026New plan: Zendesk Suite (See vendor pricing page); Copilot add-on: £40/agent/mo billed yearly → See vendor pricing page; Plan dropped: Support Team; Plan dropped: Suite Team; Plan dropped: Suite Professional; Plan dropped: Suite Enterprise + Copilot
Strengths and limitations
PolyAI
- Published API price of 2¢ per connected minute, billed per second
- $100 free credit for new sign-ups for a limited time
- SOC 2, ISO 27001, PCI DSS and GDPR compliance
- No minimums on platform billing
- Platform pricing requires a sales quote
- API excludes telephony and orchestration
- API limited to 2 concurrent calls until a card is added
Zendesk AI
- Some AI features, including generative search, come with Suite plans
- QA scores all interactions automatically
- Marketplace lists 1,800+ apps and integrations
- Eligible startups can get up to two years of Zendesk free
- Copilot costs extra as an add-on
- Built for use inside the Zendesk platform
- The AI page itself lists no prices
More comparisons
Other options to consider
VV
Free, from $29/mo
V
Developer platform to build, test and deploy voice AI agents for phone calls
Voice AgentsFree planAPI
B
BB
Free, from $299/mo
R
R
Free trial
R
Build, deploy and monitor AI voice agents that answer and place phone calls
Voice AgentsAPI
S
SS
Contact
I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
I
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
G
GG
From $10/mo
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy