V
VRetell AI vs Structurely
Pricing, features, platforms and who each one suits — side by side.
R
Choose Retell AI if…
- you want to trial it before paying
- you're in its core audience: customer service teams, healthcare and insurance providers
S
Choose Structurely if…
- you're in its core audience: sales and call center teams, mortgage and real estate firms
Side by side
Feature Retell AI Structurely
Pricing modelFree trialContact for pricing
Starting price——
Free plan
Free trial
API
Open source
Data retention—Kept for period necessary to fulfil purposes, unless law requires longer
Security and compliance—CCPA
PlatformsWeb, APIWeb, API
CategoryVoice AgentsSales Assistants & CRM
CompanyRetell AIReinform, Inc. · United States
Full feature lists
R Retell AI
- Call transfer to human agents
- Appointment booking during calls
- Knowledge base answers for agents
- IVR navigation by pressing keypad options
- Batch outbound calling with branded caller ID
- Post-call analysis and AI quality assurance
- Choice of about 50 LLMs and several TTS providers
- Chat agents for web, in-app and SMS
S Structurely
- Inbound and outbound AI voice calling
- Two-way SMS and email follow-up
- Appointment and callback scheduling
- Live call transfers to human reps
- Automatic call dispositions and CRM updates
- Document collection during conversations
- AI power dialer inside Salesforce
- REST APIs, webhooks and MCP for headless builds
What you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
Retell AI
Pay as You Go$0.07–$0.31/min (voice), $0.002+/message (chat)
EnterpriseCustom
Structurely
Small TeamCustom (platform fee + usage)
Large TeamCustom (platform fee + usage)
Enterprise / Build Your OwnCustom
Strengths and limitations
Retell AI
- $10 in free credits and 20 free concurrent calls
- Usage-based billing to the nearest second; failed calls are not billed
- Choice of many LLM and TTS providers
- Lists HIPAA, SOC 2 Type II, GDPR and ISO 27001 compliance
- Per-minute cost depends on model choices and add-ons, which makes it harder to estimate
- Concurrency beyond 20 calls costs $8 per concurrent call per month
- Phone numbers ($2/mo) and SMS ($20/mo) are billed as separate subscriptions
Structurely
- Usage pricing from $0.07/min voice and $0.02 per SMS or email
- No per-seat licensing
- Supports voice, SMS, RCS, email and chat in one platform
- Can run headless or white label through its APIs
- Platform fees are not published; you have to contact sales
- APIs and webhooks are not part of the Small Team plan
- No self-serve free plan listed
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Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy