Structurely

AI voice, SMS and email agents that automate sales and customer service calls

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Pricing

Contact for pricing

API

Yes

Company

Reinform, Inc.United States

Platforms

WebAPI

What is Structurely?

Structurely (now branded 21X) is a conversational AI platform that runs inbound and outbound conversations over voice, SMS, RCS, email and chat. Its AI agents qualify leads, answer questions, handle objections, collect documents, book appointments and transfer live calls to human staff.

Each conversation follows four steps: connect with the customer, hold the conversation, act on the result (scheduling, routing, triggering workflows) and sync the outcome back to your CRM with automatic dispositions. Teams can use the ready-made platform, embed it headlessly through REST APIs, webhooks and MCP, or run it as a white-label product. The pricing page also lists an AI power dialer for Salesforce.

The platform is aimed at call centers and sales teams in mortgage, real estate, life insurance, home services and private aviation, as well as agencies and CRM platforms. You pay a platform fee plus token-based usage. Plan prices are only available from sales.

Key features

Inbound and outbound AI voice calling
Two-way SMS and email follow-up
Appointment and callback scheduling
Live call transfers to human reps
Automatic call dispositions and CRM updates
Document collection during conversations
AI power dialer inside Salesforce
REST APIs, webhooks and MCP for headless builds

Use cases

Who it's for

Sales and call center teamsMortgage and real estate firmsInsurance and home services companiesMarketing agenciesCRM and software platforms

Mortgage lead follow-up

Engage borrowers, qualify opportunities, collect documents and transfer qualified leads to loan officers.

Outbound calling campaigns

Run AI and human dialing campaigns from Salesforce with call screening, live transfers and automatic dispositions.

24/7 inbound coverage

Answer inbound calls and texts at any hour, handle FAQs and route customers by intent.

White-label conversational AI

Platforms and agencies can embed 21X under their own brand through APIs and headless deployment.

Structurely pricing

From the vendor's site, checked Oct 26, 2026; we re-check prices monthly. Prices change — confirm on their pricing page.

Small Team

month

Custom (platform fee + usage)

Agent builder and prebuilt agents
Inbound & outbound voice, SMS & email
Live transfers & appointment scheduling
1.5 hours monthly dedicated support

Large Team

month

Custom (platform fee + usage)

Multiple teams & permissions
Advanced routing, BI & A/B testing
Custom integrations & webhooks
5 hours monthly dedicated support

Enterprise / Build Your Own

month

Custom

APIs, MCP, voice orchestration
SSO/SAML, custom SLAs
White label, grey label & headless deployment
Dedicated AI training team

How Structurely compares

Structurely has no free plan, and neither do the 4 alternatives below.
It offers an API, which only 2 of the others do.

Tool	Starts at	Free plan	Free trial	API	Open source
SStructurely	Quote	—	—		—
CCopy.ai	$24/mo	—	—		—	Structurely vs Copy.ai
GGong	Quote	—	—	—	—	Structurely vs Gong
OOutreach	Quote	—	—		—	Structurely vs Outreach
SSalesloft	Quote	—	—	—	—	Structurely vs Salesloft

Compare 8 capabilities

Capability	Structurely	Copy.ai	Gong	Outreach	Salesloft
Call recording	—	—	—		—
Live coaching	—	—	—		—
Salesforce/HubSpot sync		—	—	—	—
Outreach sequences		—	—		—
Contact database	—				—
Built-in dialer		—	—		—
Pipeline forecasting	—
MCP server		—			—

Capabilities as stated on each vendor's own site; — means the site doesn't say. The closest alternatives in our directory by category. “Starts at” is the cheapest paid plan per month, as each vendor lists it.

Structurely data and privacy

Trains AI on your content

Not stated

Data retention

Kept for period necessary to fulfil purposes, unless law requires longer

“We will keep your personal information for the period necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is permitted or required by law.”

Where data is stored

Not stated

Security and compliance

CCPA

From Structurely's own privacy and security pages , checked Oct 28, 2026. We only show what the vendor states in writing; “not stated” means the pages don't say.

Pros and cons

Strengths

Usage pricing from $0.07/min voice and $0.02 per SMS or email
No per-seat licensing
Supports voice, SMS, RCS, email and chat in one platform
Can run headless or white label through its APIs

Limitations

Platform fees are not published; you have to contact sales
APIs and webhooks are not part of the Small Team plan
No self-serve free plan listed

Structurely FAQ

How does Structurely (21X) pricing work?

You pay a platform fee plus token-based usage. Voice starts at $0.07 per minute, and SMS and AI email each start at $0.02. Platform fees are quoted by sales.

What are tokens?

Tokens are the usage unit. Voice, SMS, email and other AI activity use tokens based on volume, so costs scale with the work the AI does.

Does it integrate with my CRM?

Yes. It updates CRMs automatically and includes an AI power dialer for Salesforce. Deeper API, webhook and MCP integrations come with higher plans.

Can I build my own app on it?

Yes. The Enterprise / Build Your Own option provides REST APIs, webhooks, MCP, voice orchestration, and white label or headless deployment.