Does Gong train AI on your data?
No
“trust that your data is never used to train generative models”
From Gong's privacy policy , checked Oct 28, 2026.
The rest of the data policy
Data retention
Kept as long as reasonably necessary; customers configure custom retention settings
“We retain personal data for as long as we deem it as reasonably necessary in order to maintain and expand our relationship and provide you with our Services and offerings”
Where data is stored
Not stated
Security and compliance
Other tools that say they don't train on your data
Fireflies.ai“We do not use personal information for AI model training and we contractually prohibit our vendors from using this information for their own model training.”
Jamie“No. Your meeting data is never used to train AI models, not by Jamie and not by any of our model providers.”
Tactiq“Azure OpenAI will not use data submitted via their API to train or improve their models.”
Gong and your data: common questions
Does Gong use my data to train AI?
No. Gong's policy says: "trust that your data is never used to train generative models" (checked Oct 28, 2026).
How long does Gong keep my data?
Kept as long as reasonably necessary; customers configure custom retention settings. The policy says: "We retain personal data for as long as we deem it as reasonably necessary in order to maintain and expand our relationship and provide you with our Services and offerings"
What security certifications does Gong have?
Its security pages list SOC 2 Type II, ISO 42001, ISO 27001, ISO 27701, PCI DSS, GDPR, CCPA.
Which sales assistants & crm tools don't train on your data?
Among the closest alternatives, Fireflies.ai, Jamie, Tactiq say in their policies that they don't use customer content for training.
Business plans often carry different terms than free and individual plans. We record what the public policy says; the quote shows which plan it covers. See Gong's full profile or how other AI tools compare.