G
GChatGPT vs Intercom Fin
Pricing, features, platforms and who each one suits — side by side.
C
Choose ChatGPT if…
- you want a free plan to start with
- you want the lower entry price ($8/mo vs $49.5/mo)
- you're in its core audience: individuals and students, writers and knowledge workers
I
Choose Intercom Fin if…
- you need an API to build on
- you want to trial it before paying
- you work on Slack, WhatsApp
- you're in its core audience: customer support teams, ecommerce businesses
Side by side
Feature ChatGPT Intercom Fin
Pricing modelFreemiumFree trial
Starting price$8/mo$49.5/mo
Free plan
Free trial
API
Open source
Trains AI on your contentYesYes, unless you opt out
Data retention—Data deleted within 30 days after opting out of fine-tuning
Security and compliance—SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, HIPAA, GDPR
Web search—
File upload & analysis—
Image generation—
PlatformsWebWeb, API, Slack, WhatsApp
CategoryAI ChatbotsCustomer Support
CompanyOpenAIIntercom
Based in——
Founded—2011
Part of——
Key features
C ChatGPT
- Chat-based answers to questions and tasks
- Help with writing and editing
- Coding help through the included Codex agent
- Several individual tiers from Free to Pro
- Per-seat team workspaces through Business
- Enterprise plan sold through sales
I Intercom Fin
- Resolves conversations across chat, email, voice, SMS and social
- Procedures for multi-step tasks like refunds and account updates
- Works with Intercom, Zendesk, Salesforce, HubSpot, Freshdesk
- Simulations and regression testing before changes go live
- Insights, QA tools, alerts and recommendations
- Connects to systems through API, Data Connectors and MCP
- Supports dozens of languages around the clock
- SSO, SCIM, and data hosting in the US, EU or Australia
Plans and prices
From each vendor's site. Prices change — confirm before buying.
ChatGPT
Free$0
Go$8/mo (US)
Plus$20/mo
ProFrom $100/mo
Business$20/user/mo billed annually; $25 monthly
EnterpriseCustom
Intercom Fin
Fin with your current helpdesk$0.99 per outcome (50-outcome monthly minimum, about $49.50/mo)
Fin with Intercom helpdeskFrom $0.99 per outcome + $19 per seat/mo
Pro add-onFrom $100/mo
Copilot add-on$35 per user/mo
Fin VoiceCustom
Strengths and limitations
ChatGPT
- Free plan available
- Go plan costs $8/month in the US
- Codex is included in all plans, Free included
- Business plan starts at just 2 users
- Free plan has limited features
- Pro tiers cost $100–$500 per month
- Enterprise pricing is only available from sales
Intercom Fin
- 14-day free trial with unlimited outcomes and no credit card required
- Works with existing helpdesks, not only Intercom
- Pay per outcome, with no charge for unresolved handoffs
- Certifications include SOC 2, ISO 27001 and HIPAA
- 50-outcome monthly minimum
- Qualification outcomes cost $9.99 each
- Fin Voice pricing is custom and limited to select customers
- Analytics and Operator features require the Pro add-on, from $100/mo
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MSearchable local snapshots of your screen history on Windows 11 Copilot+ PCs
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Searchable local snapshots of your screen history on Windows 11 Copilot+ PCs
Personal Assistants
Built from each vendor's public website; we haven't tested them hands-on. Editorial policy