Z
ZHelpshift vs PolyAI
Pricing, features, platforms and who each one suits — side by side.
H
Choose Helpshift if…
- you're in its core audience: game studios, player support teams
P
Choose PolyAI if…
- you want to trial it before paying
- you're in its core audience: enterprise contact centers, customer service leaders
Side by side
Feature Helpshift PolyAI
Pricing modelContact for pricingContact for pricing
Starting price——
Free plan
Free trial
API
Open source
Data retentionHeld seven years after you cease to interact with us—
Omnichannel inbox—
Human handoff—
AI takes actions—
Live translation—
Help center/portal—
HIPAA compliant—
PlatformsWeb, APIWeb, API
CategoryCustomer SupportVoice Agents
CompanyHelpshiftPolyAI Ltd
Full feature lists
H Helpshift
- In-game support SDKs for mobile, PC and web
- CARE AI agent for autonomous issue resolution
- Support in 70+ languages with built-in translation
- Console-to-mobile support handoff via QR code
- AI Agent Copilot and smart routing for human agents
- Player segmentation with in-game and push notifications
- Toxicity and harassment detection across chat, Discord and forums
- Community sentiment analysis with natural-language reporting
P PolyAI
- Audio-native Dialog-RSN-1 voice model with sub-300ms latency
- Dialog Studio for no-code to full-code agent building
- Voice, SMS, WhatsApp, web chat and email channels
- Guardrails, PII redaction and human-in-the-loop controls
- Test calls, simulated conversations and A/B tests
- Pre-built connectors plus any API or MCP server
- Bring your own carrier over SIP at no charge
- Data residency in US, UK, EU and APAC
Their home pages
What each vendor shows first: the pitch, the plans and the sign-up.
Helpshift · helpshift.com
PolyAI · poly.aiWhat you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
Helpshift
CustomCustom
PolyAI
Dialog-RSN-1 API2¢ per connected minute
PlatformCustom
Price changes we've recorded
We re-read each pricing page every month and log what changed.
Helpshift
No changes since we started tracking.
PolyAI
- Nov 8, 2026Pricing model: Contact for pricing → Free trial
Strengths and limitations
Helpshift
- Covers support, engagement, trust & safety and community on one platform
- Multilingual support in over 70 languages
- Human services available alongside the AI and software
- Published case studies from Zynga, Rovio, Gameloft and other studios
- No public pricing; you have to request a quote
- No free plan or trial listed
- Built specifically for games, so it is not aimed at other industries
PolyAI
- Published API price of 2¢ per connected minute, billed per second
- $100 free credit for new sign-ups for a limited time
- SOC 2, ISO 27001, PCI DSS and GDPR compliance
- No minimums on platform billing
- Platform pricing requires a sales quote
- API excludes telephony and orchestration
- API limited to 2 concurrent calls until a card is added
More comparisons
Other options to consider
ZZ
Free trial
I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
I
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
F
FHelpdesk ticketing with AI agents and agent copilot for customer service teams
From $19/mo
F
From $19/mo
F
Helpdesk ticketing with AI agents and agent copilot for customer service teams
Customer Support
K
KK
Paid
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
V
VV
Free, from $29/mo
V
Developer platform to build, test and deploy voice AI agents for phone calls
Voice AgentsFree planAPI
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy