Z
ZHelpshift vs Intercom Fin
Pricing, features, platforms and who each one suits — side by side.
H
Choose Helpshift if…
- you're in its core audience: game studios, player support teams
I
Choose Intercom Fin if…
- you want to trial it before paying
- you work on Slack, WhatsApp
- you're in its core audience: customer support teams, ecommerce businesses
Side by side
Feature Helpshift Intercom Fin
Pricing modelContact for pricingFree trial
Starting price—$49.5/mo
Free plan
Free trial
API
Open source
Trains AI on your content—Yes, unless you opt out
Data retentionHeld seven years after you cease to interact with usData deleted within 30 days after opting out of fine-tuning
Security and compliance—SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, HIPAA, GDPR
AI voice/phone agent—
Omnichannel inbox—
Human handoff—
AI takes actions
Shopify/ecommerce data—
Live translation—
Help center/portal—
HIPAA compliant—
PlatformsWeb, APIWeb, API, Slack, WhatsApp
CategoryCustomer SupportCustomer Support
CompanyHelpshiftIntercom
Based in——
Founded—2011
Part of——
Key features
H Helpshift
- In-game support SDKs for mobile, PC and web
- CARE AI agent for autonomous issue resolution
- Support in 70+ languages with built-in translation
- Console-to-mobile support handoff via QR code
- AI Agent Copilot and smart routing for human agents
- Player segmentation with in-game and push notifications
- Toxicity and harassment detection across chat, Discord and forums
- Community sentiment analysis with natural-language reporting
I Intercom Fin
- Resolves conversations across chat, email, voice, SMS and social
- Procedures for multi-step tasks like refunds and account updates
- Works with Intercom, Zendesk, Salesforce, HubSpot, Freshdesk
- Simulations and regression testing before changes go live
- Insights, QA tools, alerts and recommendations
- Connects to systems through API, Data Connectors and MCP
- Supports dozens of languages around the clock
- SSO, SCIM, and data hosting in the US, EU or Australia
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Helpshift
CustomCustom
Intercom Fin
Fin with your current helpdesk$0.99 per outcome (50-outcome monthly minimum, about $49.50/mo)
Fin with Intercom helpdeskFrom $0.99 per outcome + $19 per seat/mo
Pro add-onFrom $100/mo
Copilot add-on$35 per user/mo
Fin VoiceCustom
Strengths and limitations
Helpshift
- Covers support, engagement, trust & safety and community on one platform
- Multilingual support in over 70 languages
- Human services available alongside the AI and software
- Published case studies from Zynga, Rovio, Gameloft and other studios
- No public pricing; you have to request a quote
- No free plan or trial listed
- Built specifically for games, so it is not aimed at other industries
Intercom Fin
- 14-day free trial with unlimited outcomes and no credit card required
- Works with existing helpdesks, not only Intercom
- Pay per outcome, with no charge for unresolved handoffs
- Certifications include SOC 2, ISO 27001 and HIPAA
- 50-outcome monthly minimum
- Qualification outcomes cost $9.99 each
- Fin Voice pricing is custom and limited to select customers
- Analytics and Operator features require the Pro add-on, from $100/mo
More comparisons
Other options to consider
ZZ
Free trial
F
FHelpdesk ticketing with AI agents and agent copilot for customer service teams
From $19/mo
F
From $19/mo
F
Helpdesk ticketing with AI agents and agent copilot for customer service teams
Customer Support
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
G
GG
From $10/mo
R
RR
From $12/mo
S
SS
From $750/mo
Built from each vendor's public website; we haven't tested them hands-on. Editorial policy