I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
Helpshift vs Zendesk AI
Pricing, features, platforms and who each one suits — side by side.
H
Choose Helpshift if…
- you need an API to build on
- you're in its core audience: game studios, player support teams
Z
Choose Zendesk AI if…
- you want to trial it before paying
- you're in its core audience: customer support teams, contact centres
Side by side
Feature Helpshift Zendesk AI
Pricing modelContact for pricingFree trial
Starting price——
Free plan
Free trial
API
Open source
Data retentionHeld seven years after you cease to interact with us—
Security and compliance—SOC 2 Type II, ISO 27001, ISO 27701, HIPAA
AI voice/phone agent—
Omnichannel inbox—
AI takes actions
Live translation—
Help center/portal—
HIPAA compliant—
PlatformsWeb, APIWeb
CategoryCustomer SupportCustomer Support
CompanyHelpshiftZendesk, Inc.
Based in—United States
Founded——
Part of——
Key features
H Helpshift
- In-game support SDKs for mobile, PC and web
- CARE AI agent for autonomous issue resolution
- Support in 70+ languages with built-in translation
- Console-to-mobile support handoff via QR code
- AI Agent Copilot and smart routing for human agents
- Player segmentation with in-game and push notifications
- Toxicity and harassment detection across chat, Discord and forums
- Community sentiment analysis with natural-language reporting
Z Zendesk AI
- Autonomous AI agents for multi-step requests across channels
- Copilot that suggests next-best actions to agents
- AI knowledge base built from a knowledge graph
- AI action builder for connected business systems
- AI quality assurance with coaching recommendations
- Intelligent triage and auto assist on Enterprise
- Omnichannel routing for chat, messaging, email and voice
- 1,800+ apps and integrations in the marketplace
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Helpshift
CustomCustom
Zendesk AI
Support Team£15/agent/mo billed yearly (£20 monthly)
Suite Team£45/agent/mo billed yearly (£59 monthly)
Suite Professional£89/agent/mo billed yearly (£115 monthly)
Suite Enterprise + CopilotCustom
Copilot add-on£40/agent/mo billed yearly
Strengths and limitations
Helpshift
- Covers support, engagement, trust & safety and community on one platform
- Multilingual support in over 70 languages
- Human services available alongside the AI and software
- Published case studies from Zynga, Rovio, Gameloft and other studios
- No public pricing; you have to request a quote
- No free plan or trial listed
- Built specifically for games, so it is not aimed at other industries
Zendesk AI
- 14-day free trial of Suite Professional with Copilot included
- AI agents included from the Suite Team plan
- Eligible startups can use Zendesk free for up to 2 years
- Marketplace of 1,800+ apps and integrations
- Copilot costs extra (£40/agent/month, billed yearly)
- Automated resolutions beyond the included allowance are billed per resolution
- Enterprise pricing is only available through sales
- No free plan
More comparisons
Other options to consider
II
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
F
FHelpdesk ticketing with AI agents and agent copilot for customer service teams
From $19/mo
F
From $19/mo
F
Helpdesk ticketing with AI agents and agent copilot for customer service teams
Customer Support
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
G
GG
From $10/mo
R
RR
From $12/mo
S
SS
From $750/mo
Built from each vendor's public website; we haven't tested them hands-on. Editorial policy