I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
Freshdesk Freddy AI vs Helpshift
Pricing, features, platforms and who each one suits — side by side.
F
Choose Freshdesk Freddy AI if…
- you want to trial it before paying
- you're in its core audience: customer support teams, support managers
H
Choose Helpshift if…
- you need an API to build on
- you're in its core audience: game studios, player support teams
Side by side
Feature Freshdesk Freddy AI Helpshift
Pricing modelFree trialContact for pricing
Starting price$19/mo—
Free plan
Free trial
API
Open source
Data retention—Held seven years after you cease to interact with us
AI takes actions
Live translation
Help center/portal—
PlatformsWebWeb, API
CategoryCustomer SupportCustomer Support
CompanyFreshworks Inc.Helpshift
Based inUnited States—
Founded——
Part of——
Key features
F Freshdesk Freddy AI
- Email AI agents that resolve customer queries
- AI Agent Studio to build, test and monitor agents
- Ticketing, shared inbox and customer portal
- AI Copilot reply drafting, summaries and sentiment analysis
- Live translation in 60+ languages
- AI Insights with root cause analysis
- Automations, SLA policies and skill-based routing
- MCP and connector app integrations
H Helpshift
- In-game support SDKs for mobile, PC and web
- CARE AI agent for autonomous issue resolution
- Support in 70+ languages with built-in translation
- Console-to-mobile support handoff via QR code
- AI Agent Copilot and smart routing for human agents
- Player segmentation with in-game and push notifications
- Toxicity and harassment detection across chat, Discord and forums
- Community sentiment analysis with natural-language reporting
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Freshdesk Freddy AI
Growth$19/agent/month billed annually
Pro$55/agent/month billed annually
Enterprise$89/agent/month billed annually
Helpshift
CustomCustom
Strengths and limitations
Freshdesk Freddy AI
- Every plan includes the first 500 AI Agent sessions
- Paid plans can be tried for free
- Free AI onboarding included
- Growth plan starts at $19/agent/month billed annually
- Freddy AI Copilot is a $29/agent/month add-on and is not available on Growth
- More AI Agent sessions cost $49 per 100
- AI Insights is limited to the Enterprise plan
Helpshift
- Covers support, engagement, trust & safety and community on one platform
- Multilingual support in over 70 languages
- Human services available alongside the AI and software
- Published case studies from Zynga, Rovio, Gameloft and other studios
- No public pricing; you have to request a quote
- No free plan or trial listed
- Built specifically for games, so it is not aimed at other industries
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Built from each vendor's public website; we haven't tested them hands-on. Editorial policy