Rep AI vs Synthflow

Pricing, features, platforms and who each one suits — side by side.

Rep AI

AI sales and support agents for online stores on Shopify and WooCommerce

From $12/moVisit site

Synthflow

Enterprise AI voice agents that answer and place calls for contact centers

Contact for pricingVisit site

Choose Rep AI if…

you want to trial it before paying
you're in its core audience: ecommerce merchants, customer support teams

Choose Synthflow if…

you need an API to build on
you're in its core audience: contact centers, bpos

Side by side

FeatureR

Rep AIS

Synthflow

Pricing modelFree trialContact for pricing

Starting price$12/mo—

Free plan

Free trial

API

Open source

Data retentionDeleted when no longer required for original purpose, unless legally justified to retain—

Omnichannel inbox—

Human handoff—

AI takes actions—

Shopify/ecommerce data—

Live translation—

PlatformsWebWeb, API

CategoryCustomer SupportVoice Agents

CompanyRep AI Technologies Inc. · since 2021Synthflow AI

Full feature lists

R Rep AI

Natural-language product search, comparisons and checkout inside chat
Buying-signal detection for hesitation, comparisons and abandoned carts
Automated order tracking, cancellations, address changes and returns
Rep Inbox helpdesk with AI ticket summaries and routing rules
Handoff to human agents with full conversation history
Insights on unanswered questions, drop-off reasons and competitor mentions
Klaviyo sync for conversation-based segmentation
MCP server for reviewing store data and approving AI answer edits

S Synthflow

Inbound and outbound AI phone agents
Response time under half a second, with interruption handling
Language switching during a call
Warm handoff to human agents with full transcript
Appointment booking, voicemail detection and SMS follow-ups
200+ integrations including Salesforce, HubSpot, Zendesk
Pre-launch testing and staged rollout with approval
US, EU and Latin America hosting regions

Their home pages

What each vendor shows first: the pitch, the plans and the sign-up.

Rep AI home page — R Rep AI · hellorep.ai

Synthflow home page — S Synthflow · synthflow.ai

What you'd pay

The cheapest plan that fits, per month, billed yearly where the plan offers it.

Rep AI

SalesFrom $12/month

SupportFrom $49/month

ConciergeFrom $130/month

EnterpriseCustom

AI channels add-on$0.75 per AI-resolved conversation

Rep Inbox add-onFrom $8/month for 50 tickets, plus $20 per agent per month

Synthflow

EnterpriseCustom

Strengths and limitations

Rep AI

14-day free trial on every plan with no credit card required
No annual commitment, and yearly billing is 20% less than monthly
Hands conversations to Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel without custom development
MCP server is read-only by default, and edits need approval before going live

No permanent free plan is listed
Email, Instagram, Facebook Messenger and WhatsApp AI cost $0.75 per resolved conversation
Overage is on by default for new subscribers, at $1.20 per resolution
Vendor pages disagree on the Sales starting price: $12 on pricing, $99 on the home page

Synthflow