Alhena AI vs Rep AI

Pricing, features, platforms and who each one suits — side by side.

Alhena AI

AI shopping assistants, support agents and voice AI for e-commerce brands

Free · from $199/moVisit site

Rep AI

AI sales and support agents for online stores on Shopify and WooCommerce

From $12/moVisit site

Choose Alhena AI if…

you want a free plan to start with
you're in its core audience: e-commerce brands, customer support teams

Choose Rep AI if…

you want the lower entry price ($12/mo vs $199/mo)
you're in its core audience: ecommerce merchants, customer support teams

Side by side

FeatureA

Alhena AIR

Rep AI

Pricing modelFreemiumFree trial

Starting price$199/mo$12/mo

Free plan

Free trial

API

Open source

Data retention—Deleted when no longer required for original purpose, unless legally justified to retain

AI voice/phone agent—

Omnichannel inbox—

Human handoff

AI takes actions

Shopify/ecommerce data

Live translation—

PlatformsWebWeb

CategoryCustomer SupportCustomer Support

CompanyHelix3 Labs, Inc.Rep AI Technologies Inc.

Based inUnited States—

Founded—2021

Part of——

Key features

A Alhena AI

Conversational product discovery with bundle and add-on suggestions
Order cancellations, returns and appointment booking by AI agents
Phone and SIP-line ready voice AI
Support in 90+ languages
Escalation to human agents with full context
SKU-level tracking of products recommended by AI engines
Revenue attribution and AI vs. human performance analytics
Engagement across social comments, DMs and review platforms

R Rep AI

Natural-language product search, comparisons and checkout inside chat
Buying-signal detection for hesitation, comparisons and abandoned carts
Automated order tracking, cancellations, address changes and returns
Rep Inbox helpdesk with AI ticket summaries and routing rules
Handoff to human agents with full conversation history
Insights on unanswered questions, drop-off reasons and competitor mentions
Klaviyo sync for conversation-based segmentation
MCP server for reviewing store data and approving AI answer edits

Plans and prices

From each vendor's site. Prices change — confirm before buying.

Alhena AI

Free$0

Essentials$199/mo billed annually

Growth$499/mo billed annually

Scale$999/mo billed annually

EnterpriseCustom

Rep AI

SalesFrom $12/month

SupportFrom $49/month

ConciergeFrom $130/month

EnterpriseCustom

AI channels add-on$0.75 per AI-resolved conversation

Rep Inbox add-onFrom $8/month for 50 tickets, plus $20 per agent per month

Strengths and limitations

Alhena AI

Free plan includes 25 conversations a month with no credit card
14-day trial on Essentials, Growth and Scale
200+ integrations stated, including Shopify, Zendesk and Salesforce
Spam, irrelevant queries and immediate human handoffs do not use conversation credits

Listed paid plan prices require annual billing, charged upfront
Credits reset each cycle and do not roll over
Trial requires a payment method or Shopify billing approval, and billing starts automatically when it ends
Security certifications are not named on the home page

Rep AI

14-day free trial on every plan with no credit card required
No annual commitment, and yearly billing is 20% less than monthly
Hands conversations to Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel without custom development
MCP server is read-only by default, and edits need approval before going live

No permanent free plan is listed
Email, Instagram, Facebook Messenger and WhatsApp AI cost $0.75 per resolved conversation
Overage is on by default for new subscribers, at $1.20 per resolution
Vendor pages disagree on the Sales starting price: $12 on pricing, $99 on the home page