Gorgias vs Rep AI

Pricing, features, platforms and who each one suits — side by side.

Gorgias

AI agent and omnichannel helpdesk for Shopify and ecommerce brands

From $10/moVisit site

Rep AI

AI sales and support agents for online stores on Shopify and WooCommerce

From $12/moVisit site

Choose Gorgias if…

you want the lower entry price ($10/mo vs $12/mo)
you need an API to build on
you're in its core audience: shopify brands, ecommerce customer support teams

Choose Rep AI if…

you're in its core audience: ecommerce merchants, customer support teams

Side by side

FeatureG

GorgiasR

Rep AI

Pricing modelFree trialFree trial

Starting price$10/mo$12/mo

Free plan

Free trial

API

Open source

Data retentionKept while account active or business purpose; deleted per policy after terminationDeleted when no longer required for original purpose, unless legally justified to retain

Security and complianceSOC 2 Type II, HIPAA—

Omnichannel inbox

Human handoff

AI takes actions

Shopify/ecommerce data

Help center/portal—

HIPAA compliant—

PlatformsWeb, APIWeb

CategoryCustomer SupportCustomer Support

CompanyGorgias Inc.Rep AI Technologies Inc.

Based inFrance—

Founded20152021

Part of——

Key features

G Gorgias

Omnichannel inbox for email, chat, SMS, WhatsApp, Instagram, Facebook
AI Agent pre-trained on 1B+ ecommerce conversations
Cancel, discount or upsell from inside a conversation
Native Shopify order and customer data in tickets
300+ integrations including Recharge, Klaviyo, Yotpo
Revenue attribution reporting for support
Real-time AI coaching tips for human agents
Voice and SMS add-ons

R Rep AI

Natural-language product search, comparisons and checkout inside chat
Buying-signal detection for hesitation, comparisons and abandoned carts
Automated order tracking, cancellations, address changes and returns
Rep Inbox helpdesk with AI ticket summaries and routing rules
Handoff to human agents with full conversation history
Insights on unanswered questions, drop-off reasons and competitor mentions
Klaviyo sync for conversation-based segmentation
MCP server for reviewing store data and approving AI answer edits

Plans and prices

From each vendor's site. Prices change — confirm before buying.

Gorgias

Starter$10/mo (Helpdesk only); $40/mo with AI Agent

Basic$60/mo or $50/mo billed annually (Helpdesk); $90/mo with AI Agent

Pro$360/mo or $300/mo billed annually (Helpdesk); $550/mo with AI Agent

Advanced$900/mo or $750/mo billed annually (Helpdesk); $1,430/mo with AI Agent

EnterpriseCustom

Rep AI

SalesFrom $12/month

SupportFrom $49/month

ConciergeFrom $130/month

EnterpriseCustom

AI channels add-on$0.75 per AI-resolved conversation

Rep Inbox add-onFrom $8/month for 50 tickets, plus $20 per agent per month

Strengths and limitations

Gorgias

Helpdesk starts at $10/mo with no credit card needed for trial
Native Shopify integration plus WooCommerce, BigCommerce and Magento support
AI Agent included on every plan, billed per automated interaction
Basic plan and above include 500 user seats

AI Agent usage costs $0.85–$1.00 per automated interaction
Starter plan limited to 50 tickets and 3 seats, monthly billing only
Revenue attribution only on Pro and above
Magento support not on Starter or Basic

Rep AI

14-day free trial on every plan with no credit card required
No annual commitment, and yearly billing is 20% less than monthly
Hands conversations to Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel without custom development
MCP server is read-only by default, and edits need approval before going live

No permanent free plan is listed
Email, Instagram, Facebook Messenger and WhatsApp AI cost $0.75 per resolved conversation
Overage is on by default for new subscribers, at $1.20 per resolution
Vendor pages disagree on the Sales starting price: $12 on pricing, $99 on the home page