Rep AI vs Tidio

Pricing, features, platforms and who each one suits — side by side.

Rep AI

AI sales and support agents for online stores on Shopify and WooCommerce

From $12/moVisit site

Tidio

AI customer service and live chat that answers questions and drives store sales

From $24.17/moVisit site

Choose Rep AI if…

you want the lower entry price ($12/mo vs $24.17/mo)
you're in its core audience: ecommerce merchants, customer support teams

Choose Tidio if…

you need an API to build on
you work on iOS, Android, Windows
you're in its core audience: ecommerce stores on shopify or woocommerce, customer support teams

Side by side

FeatureR

Rep AIT

Tidio

Pricing modelFree trialFree trial

Starting price$12/mo$24.17/mo

Free plan

Free trial

API

Open source

Data retentionDeleted when no longer required for original purpose, unless legally justified to retainPersonal data kept until account deleted, unless claims require longer

Security and compliance—SOC 2, HIPAA, GDPR

Omnichannel inbox

Human handoff

AI takes actions

Shopify/ecommerce data

Live translation—

HIPAA compliant—

PlatformsWebWeb, iOS, Android, Windows, macOS

CategoryCustomer SupportCustomer Support

CompanyRep AI Technologies Inc.Tidio LLC

Based in—United States

Founded20212013

Part of——

Key features

R Rep AI

Natural-language product search, comparisons and checkout inside chat
Buying-signal detection for hesitation, comparisons and abandoned carts
Automated order tracking, cancellations, address changes and returns
Rep Inbox helpdesk with AI ticket summaries and routing rules
Handoff to human agents with full conversation history
Insights on unanswered questions, drop-off reasons and competitor mentions
Klaviyo sync for conversation-based segmentation
MCP server for reviewing store data and approving AI answer edits

T Tidio

Lyro AI agent trained on help center, website and store data
Human handoff with full conversation history
Product recommendations shown as cards in chat
Sales Flows triggered by behavior, cart events and exit intent
Shared inbox for chat, email, WhatsApp, Instagram, Messenger
Live Shopify and WooCommerce order and product data
Revenue attribution and automation analytics
GDPR, CCPA and SOC 2 compliance

Plans and prices

From each vendor's site. Prices change — confirm before buying.

Rep AI

SalesFrom $12/month

SupportFrom $49/month

ConciergeFrom $130/month

EnterpriseCustom

AI channels add-on$0.75 per AI-resolved conversation

Rep Inbox add-onFrom $8/month for 50 tickets, plus $20 per agent per month

Tidio

Starter$24.17/mo (annual billing price shown)

GrowthFrom $49.17/mo

PlusFrom $300/mo + monthly usage

PremiumContact for pricing

Lyro AI Agent add-onFrom $32.50/mo

Flows add-onFrom $24.17/mo

Strengths and limitations

Rep AI

14-day free trial on every plan with no credit card required
No annual commitment, and yearly billing is 20% less than monthly
Hands conversations to Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel without custom development
MCP server is read-only by default, and edits need approval before going live

No permanent free plan is listed
Email, Instagram, Facebook Messenger and WhatsApp AI cost $0.75 per resolved conversation
Overage is on by default for new subscribers, at $1.20 per resolution
Vendor pages disagree on the Sales starting price: $12 on pricing, $99 on the home page

Tidio