I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
Freshdesk Freddy AI vs Tidio
Pricing, features, platforms and who each one suits — side by side.
F
Choose Freshdesk Freddy AI if…
- you want the lower entry price ($19/mo vs $24.17/mo)
- you're in its core audience: customer support teams, support managers
T
Choose Tidio if…
- you need an API to build on
- you work on iOS, Android, Windows
- you're in its core audience: ecommerce stores on shopify or woocommerce, customer support teams
Side by side
Feature Freshdesk Freddy AI Tidio
Pricing modelFree trialFree trial
Starting price$19/mo$24.17/mo
Free plan
Free trial
API
Open source
Data retention—Personal data kept until account deleted, unless claims require longer
Security and compliance—SOC 2, HIPAA, GDPR
Omnichannel inbox—
Human handoff—
AI takes actions
Shopify/ecommerce data—
Live translation
Help center/portal—
HIPAA compliant—
PlatformsWebWeb, iOS, Android, Windows, macOS
CategoryCustomer SupportCustomer Support
CompanyFreshworks Inc.Tidio LLC
Based inUnited StatesUnited States
Founded—2013
Part of——
Key features
F Freshdesk Freddy AI
- Email AI agents that resolve customer queries
- AI Agent Studio to build, test and monitor agents
- Ticketing, shared inbox and customer portal
- AI Copilot reply drafting, summaries and sentiment analysis
- Live translation in 60+ languages
- AI Insights with root cause analysis
- Automations, SLA policies and skill-based routing
- MCP and connector app integrations
T Tidio
- Lyro AI agent trained on help center, website and store data
- Human handoff with full conversation history
- Product recommendations shown as cards in chat
- Sales Flows triggered by behavior, cart events and exit intent
- Shared inbox for chat, email, WhatsApp, Instagram, Messenger
- Live Shopify and WooCommerce order and product data
- Revenue attribution and automation analytics
- GDPR, CCPA and SOC 2 compliance
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Freshdesk Freddy AI
Growth$19/agent/month billed annually
Pro$55/agent/month billed annually
Enterprise$89/agent/month billed annually
Tidio
Starter$24.17/mo (annual billing price shown)
GrowthFrom $49.17/mo
PlusFrom $300/mo + monthly usage
PremiumContact for pricing
Lyro AI Agent add-onFrom $32.50/mo
Flows add-onFrom $24.17/mo
Strengths and limitations
Freshdesk Freddy AI
- Every plan includes the first 500 AI Agent sessions
- Paid plans can be tried for free
- Free AI onboarding included
- Growth plan starts at $19/agent/month billed annually
- Freddy AI Copilot is a $29/agent/month add-on and is not available on Growth
- More AI Agent sessions cost $49 per 100
- AI Insights is limited to the Enterprise plan
Tidio
- 7-day free trial, no credit card required
- Live Shopify and WooCommerce data integration
- Lyro can be bought stand-alone for other help desks
- Apps listed for browser, Android, iOS, Windows and Mac
- No permanent free plan shown on the pricing page
- Usage-based quotas: higher volumes require Plus, Premium or a custom plan
- OpenAPI access starts at the Plus plan ($300/mo + usage)
- SSO only on the Premium plan
More comparisons
Other options to consider
II
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Z
ZZ
Free trial
G
GG
From $10/mo
S
SS
From $750/mo
R
RR
From $12/mo
K
KK
Paid
Built from each vendor's public website; we haven't tested them hands-on. Editorial policy