W
WAmazon Transcribe vs Intercom Fin
Pricing, features, platforms and who each one suits — side by side.
A
Choose Amazon Transcribe if…
- you want a free plan to start with
- you're in its core audience: developers building on aws, contact center teams
I
Choose Intercom Fin if…
- you work on Slack, WhatsApp
- you're in its core audience: customer support teams, ecommerce businesses
Side by side
Feature Amazon Transcribe Intercom Fin
Pricing modelFreemiumFree trial
Starting price—$49.5/mo
Free plan
Free trial
API
Open source
Trains AI on your content—Yes, unless you opt out
Data retention—Data deleted within 30 days after opting out of fine-tuning
Security and compliance—SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, HIPAA, GDPR
Speaker labels—
File upload—
PlatformsWeb, APIWeb, API, Slack, WhatsApp
CategoryTranscriptionCustomer Support
CompanyAmazon Web Services, Inc.Intercom
Based inUnited States—
Founded—2011
Part ofAmazon.com, Inc.—
Key features
A Amazon Transcribe
- Batch and real-time streaming transcription
- Speaker diarization and automatic language identification
- Custom vocabularies and custom language models
- Automatic redaction of sensitive information
- Call Analytics with sentiment and generative summaries
- Toxicity detection and content moderation
- HIPAA-eligible medical transcription
- Features available in 100+ languages
I Intercom Fin
- Resolves conversations across chat, email, voice, SMS and social
- Procedures for multi-step tasks like refunds and account updates
- Works with Intercom, Zendesk, Salesforce, HubSpot, Freshdesk
- Simulations and regression testing before changes go live
- Insights, QA tools, alerts and recommendations
- Connects to systems through API, Data Connectors and MCP
- Supports dozens of languages around the clock
- SSO, SCIM, and data hosting in the US, EU or Australia
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Amazon Transcribe
Free TierFree
Standard Batch$0.006/min (US East example)
Standard Streaming$0.01/min (US East example)
Call Analytics (post-call)$0.03/min first 250K min; $0.0186 next 750K; $0.0138 next 4M
Generative call summarization$0.0024/min (Tier 1)
Content redaction$0.0024/min (Tier 1)
Intercom Fin
Fin with your current helpdesk$0.99 per outcome (50-outcome monthly minimum, about $49.50/mo)
Fin with Intercom helpdeskFrom $0.99 per outcome + $19 per seat/mo
Pro add-onFrom $100/mo
Copilot add-on$35 per user/mo
Fin VoiceCustom
Strengths and limitations
Amazon Transcribe
- Free tier with 60 minutes a month for 12 months
- Billed per second with no minimum charge
- Volume tiers lower the per-minute cost at scale
- Features available in more than 100 languages
- Prices vary by region and the page gives some only as examples
- Redaction and custom language models are not in the free tier
- Requires an AWS account and some developer setup
Intercom Fin
- 14-day free trial with unlimited outcomes and no credit card required
- Works with existing helpdesks, not only Intercom
- Pay per outcome, with no charge for unresolved handoffs
- Certifications include SOC 2, ISO 27001 and HIPAA
- 50-outcome monthly minimum
- Qualification outcomes cost $9.99 each
- Fin Voice pricing is custom and limited to select customers
- Analytics and Operator features require the Pro add-on, from $100/mo
More comparisons
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Built from each vendor's public website; we haven't tested them hands-on. Editorial policy