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WAmazon Transcribe vs Zendesk AI
Pricing, features, platforms and who each one suits — side by side.
A
Choose Amazon Transcribe if…
- you want a free plan to start with
- you need an API to build on
- you're in its core audience: developers building on aws, contact center teams
Z
Choose Zendesk AI if…
- you're in its core audience: customer support teams, contact centres
Side by side
Feature Amazon Transcribe Zendesk AI
Pricing modelFreemiumFree trial
Starting price——
Free plan
Free trial
API
Open source
Security and compliance—SOC 2 Type II, ISO 27001, ISO 27701, HIPAA
Speaker labels—
File upload—
PlatformsWeb, APIWeb
CategoryTranscriptionCustomer Support
Rank in its category#2 of 5#2 of 12
CompanyAmazon Web Services, Inc.Zendesk, Inc.
Based inUnited StatesUnited States
Founded——
Part ofAmazon.com, Inc.—
Key features
A Amazon Transcribe
- Batch and real-time streaming transcription
- Speaker diarization and automatic language identification
- Custom vocabularies and custom language models
- Automatic redaction of sensitive information
- Call Analytics with sentiment and generative summaries
- Toxicity detection and content moderation
- HIPAA-eligible medical transcription
- Features available in 100+ languages
Z Zendesk AI
- Autonomous AI agents for multi-step requests across channels
- Copilot that suggests next-best actions to agents
- AI knowledge base built from a knowledge graph
- AI action builder for connected business systems
- AI quality assurance with coaching recommendations
- Intelligent triage and auto assist on Enterprise
- Omnichannel routing for chat, messaging, email and voice
- 1,800+ apps and integrations in the marketplace
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Amazon Transcribe
Free TierFree
Standard Batch$0.006/min (US East example)
Standard Streaming$0.01/min (US East example)
Call Analytics (post-call)$0.03/min first 250K min; $0.0186 next 750K; $0.0138 next 4M
Generative call summarization$0.0024/min (Tier 1)
Content redaction$0.0024/min (Tier 1)
Zendesk AI
Support Team£15/agent/mo billed yearly (£20 monthly)
Suite Team£45/agent/mo billed yearly (£59 monthly)
Suite Professional£89/agent/mo billed yearly (£115 monthly)
Suite Enterprise + CopilotCustom
Copilot add-on£40/agent/mo billed yearly
Strengths and limitations
Amazon Transcribe
- Free tier with 60 minutes a month for 12 months
- Billed per second with no minimum charge
- Volume tiers lower the per-minute cost at scale
- Features available in more than 100 languages
- Prices vary by region and the page gives some only as examples
- Redaction and custom language models are not in the free tier
- Requires an AWS account and some developer setup
Zendesk AI
- 14-day free trial of Suite Professional with Copilot included
- AI agents included from the Suite Team plan
- Eligible startups can use Zendesk free for up to 2 years
- Marketplace of 1,800+ apps and integrations
- Copilot costs extra (£40/agent/month, billed yearly)
- Automated resolutions beyond the included allowance are billed per resolution
- Enterprise pricing is only available through sales
- No free plan
More comparisons
Other options to consider
WW
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VV
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OOpen-source voice dictation and bot-free meeting notes with on-device models
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O
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O
Open-source voice dictation and bot-free meeting notes with on-device models
TranscriptionFree planAPIOpen source
R
RR
From $12/mo
R
Transcript-based platform to search, redact, highlight and edit recorded video
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I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
I
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
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TT
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Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy