PolyAI vs Rep AI

Pricing, features, platforms and who each one suits — side by side.

PolyAI

Voice and chat AI agents for enterprise customer service, plus a voice model API

Contact for pricingVisit site

Rep AI

AI sales and support agents for online stores on Shopify and WooCommerce

From $12/moVisit site

Choose PolyAI if…

you need an API to build on
you're in its core audience: enterprise contact centers, customer service leaders

Choose Rep AI if…

you're in its core audience: ecommerce merchants, customer support teams

Side by side

FeatureP

PolyAIR

Rep AI

Pricing modelContact for pricingFree trial

Starting price—$12/mo

Free plan

Free trial

API

Open source

Data retention—Deleted when no longer required for original purpose, unless legally justified to retain

PlatformsWeb, APIWeb

CategoryVoice AgentsCustomer Support

CompanyPolyAI LtdRep AI Technologies Inc. · since 2021

Full feature lists

P PolyAI

Audio-native Dialog-RSN-1 voice model with sub-300ms latency
Dialog Studio for no-code to full-code agent building
Voice, SMS, WhatsApp, web chat and email channels
Guardrails, PII redaction and human-in-the-loop controls
Test calls, simulated conversations and A/B tests
Pre-built connectors plus any API or MCP server
Bring your own carrier over SIP at no charge
Data residency in US, UK, EU and APAC

R Rep AI

Natural-language product search, comparisons and checkout inside chat
Buying-signal detection for hesitation, comparisons and abandoned carts
Automated order tracking, cancellations, address changes and returns
Rep Inbox helpdesk with AI ticket summaries and routing rules
Handoff to human agents with full conversation history
Insights on unanswered questions, drop-off reasons and competitor mentions
Klaviyo sync for conversation-based segmentation
MCP server for reviewing store data and approving AI answer edits

Their home pages

What each vendor shows first: the pitch, the plans and the sign-up.

Rep AI home page — R Rep AI · hellorep.ai

What you'd pay

The cheapest plan that fits, per month, billed yearly where the plan offers it.

PolyAI

Dialog-RSN-1 API2¢ per connected minute

PlatformCustom

Rep AI

SalesFrom $12/month

SupportFrom $49/month

ConciergeFrom $130/month

EnterpriseCustom

AI channels add-on$0.75 per AI-resolved conversation

Rep Inbox add-onFrom $8/month for 50 tickets, plus $20 per agent per month

Price changes we've recorded

We re-read each pricing page every month and log what changed.

PolyAI

Nov 8, 2026Pricing model: Contact for pricing → Free trial

Rep AI

No changes since we started tracking.

Strengths and limitations

PolyAI

Published API price of 2¢ per connected minute, billed per second
$100 free credit for new sign-ups for a limited time
SOC 2, ISO 27001, PCI DSS and GDPR compliance
No minimums on platform billing

Platform pricing requires a sales quote
API excludes telephony and orchestration
API limited to 2 concurrent calls until a card is added

Rep AI

14-day free trial on every plan with no credit card required
No annual commitment, and yearly billing is 20% less than monthly
Hands conversations to Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel without custom development
MCP server is read-only by default, and edits need approval before going live

No permanent free plan is listed
Email, Instagram, Facebook Messenger and WhatsApp AI cost $0.75 per resolved conversation
Overage is on by default for new subscribers, at $1.20 per resolution
Vendor pages disagree on the Sales starting price: $12 on pricing, $99 on the home page