G
GAlhena AI vs Yuma AI
Pricing, features, platforms and who each one suits — side by side.
A
Choose Alhena AI if…
- you want a free plan to start with
- you want the lower entry price ($199/mo vs $1200/mo)
- you're in its core audience: e-commerce brands, customer support teams
Y
Choose Yuma AI if…
- you're in its core audience: ecommerce and dtc brands, cx and customer support managers
Side by side
Feature Alhena AI Yuma AI
Pricing modelFreemiumFree trial
Starting price$199/mo$1200/mo
Free plan
Free trial
API
Open source
Trains AI on your content—Yes, unless you opt out
Data retention—Per contractual agreements; deletable on request or after defined retention periods
Security and compliance—SOC 2 Type II, GDPR, CCPA
AI voice/phone agent—
Human handoff—
AI takes actions
Shopify/ecommerce data
Live translation—
PlatformsWebWeb
CategoryCustomer SupportCustomer Support
CompanyHelix3 Labs, Inc.Yuma AI Inc.
Based inUnited StatesUnited States
Founded——
Part of——
Key features
A
- Conversational product discovery with bundle and add-on suggestions
- Order cancellations, returns and appointment booking by AI agents
- Phone and SIP-line ready voice AI
- Support in 90+ languages
- Escalation to human agents with full context
- SKU-level tracking of products recommended by AI engines
- Revenue attribution and AI vs. human performance analytics
- Engagement across social comments, DMs and review platforms
Y Yuma AI
- End-to-end resolution of WISMO, returns, refunds and cancellations
- Takes actions in Shopify, subscription and shipping tools
- Plugs into Gorgias, Zendesk, Kustomer, Gladly and Re:amaze
- 15-20 safety checks on every reply before sending
- Adjustable confidence threshold with handoff to humans
- Builds tested playbooks from an uploaded SOP
- Product-page Q&A widget for pre-purchase questions
- Facebook and Instagram comment and DM moderation
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Alhena AI
Free$0
Essentials$199/mo billed annually
Growth$499/mo billed annually
Scale$999/mo billed annually
EnterpriseCustom
Yuma AI
Starter$14,400/yr (~$1.20 per resolution)
Growth$40,000/yr (~$0.83 per resolution)
Scale$90,000/yr (~$0.75 per resolution)
Higher volumeCustom
Strengths and limitations
Alhena AI
- Free plan includes 25 conversations a month with no credit card
- 14-day trial on Essentials, Growth and Scale
- 200+ integrations stated, including Shopify, Zendesk and Salesforce
- Spam, irrelevant queries and immediate human handoffs do not use conversation credits
- Listed paid plan prices require annual billing, charged upfront
- Credits reset each cycle and do not roll over
- Trial requires a payment method or Shopify billing approval, and billing starts automatically when it ends
- Security certifications are not named on the home page
Yuma AI
- Billed only for tickets fully resolved by AI; escalations are not charged
- No implementation fee, and the first 30 days are free
- No per-seat pricing
- Integrates with major ecommerce helpdesks and Shopify
- Every plan requires a 12-month commitment, paid upfront
- Entry plan starts at $14,400 per year
- Sales AI, Social AI and Voice AI are priced separately, through sales
- Annual plans pause usage when the resolution bundle runs out
More comparisons
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I
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Z
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T
TT
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Built from each vendor's public website; we haven't tested them hands-on. Editorial policy