Guide
AI Dispatch and Scheduling for Field Service Businesses: What's Actually Working in 2026
Sep 9, 2026 · 13 min read
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ServiceTitan
Field service management software for residential and commercial trade contractors
Contact for pricing servicetitan.com
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servicetitan.com
Pricing
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Platforms
Web
What is ServiceTitan?
ServiceTitan is business management software for home and commercial contractors such as HVAC, plumbing, electrical, roofing and pest control companies. It covers call booking, scheduling, dispatch, mobile estimates, invoicing, payments, payroll, inventory, accounting and reporting in one platform.
Offices use a drag-and-drop dispatch board to assign technicians. Field crews use the mobile app to fill in job checklists and give customers estimates on the spot. Managers get reports on closing rates, booked jobs and marketing spend tied to revenue. Optional Pro add-ons include an AI Virtual Agent, Contact Center Pro, Marketing Pro, Fleet Pro and Scheduling Pro, and the platform has 70+ pre-built integrations, including Sage, ServiceChannel and Viewpoint Spectrum.
Pricing is per technician across three packages: Starter, Essentials and The Works. The site doesn't publish prices, so you have to request a quote. The product suits service and construction contractors of any size, up to enterprise, franchise and private-equity-backed groups.
Key features
- Drag-and-drop dispatch board for technicians and fleet
- Call booking and call recording
- Mobile estimates and field mobile app
- Invoicing, payments and integrated customer financing
- Payroll management and commission tracking
- Marketing attribution tying ad spend to revenue
- Customizable job checklists for technicians
- 70+ pre-built integrations including Sage and ServiceChannel
Use cases
Who it's for
Residential trade contractorsCommercial service contractorsConstruction contractorsFranchise and enterprise trade businessesPrivate equity-backed service groups
Dispatching HVAC and plumbing crews
Office staff book incoming calls and assign technicians on a drag-and-drop dispatch board, and customers see GPS tracking while the technician is on the way.
Managing commercial construction projects
Contractors track project phases from bid to completion and use real-time job costing to keep projects on budget.
Growing service agreement revenue
Businesses set up customizable memberships and service agreements and send reminders to bring customers back.
Measuring marketing return
Owners see live campaign statistics that link ad spend to booked jobs and revenue.
ServiceTitan pricing
From the vendor's site, checked Oct 26, 2026; we re-check prices monthly. Prices change — confirm on their pricing page.
Starter
per technician
Request pricing
- Dispatching, scheduling, call booking
- Invoicing and pricebook
- Mobile estimates
Essentials
per technician
Request pricing
- Core dispatch and scheduling tools
- Advanced reporting
- Commission tracking
The Works
per technician
Request pricing
- Full ServiceTitan suite
- Configurable payroll
- Customizable memberships
How ServiceTitan compares
- ServiceTitan has no free plan, and neither do the 4 alternatives below.
| Tool | Starts at | Free plan | Free trial | API | Open source | |
|---|---|---|---|---|---|---|
| S | Quote | — | — | — | — | |
M Microsoft Dynamics 365 Field Service | $50/mo | — | — | — | ServiceTitan vs Microsoft Dynamics 365 Field Service | |
J Jobber | $21/mo | — | — | — | ServiceTitan vs Jobber | |
H Housecall Pro | $59/mo | — | — | — | ServiceTitan vs Housecall Pro | |
| S | $80/mo | — | — | — | — | ServiceTitan vs Salesforce Field Service |
The closest alternatives in our directory by category. “Starts at” is the cheapest paid plan per month, as each vendor lists it.
Who's behind ServiceTitan
- Company
- ServiceTitan, Inc.
- Based in
- United States
- Founders
- Ara Mahdessian, Vahe
“Ara Co-founder & CEO Vahe Co-founder & President”
From ServiceTitan's own about, terms and privacy pages and Wikidata, checked Oct 28, 2026.
Pros and cons
Strengths
- Covers dispatch, accounting, payroll and reporting in one platform
- 70+ pre-built integrations
- Supports many trades, from HVAC to pest control and roofing
- Three per-technician packages to match business size
Limitations
- No prices published; you must request a quote
- No free plan or free trial listed
- Several capabilities are sold as separate Pro add-ons
ServiceTitan FAQ
How much does ServiceTitan cost?
Pricing is per technician across the Starter, Essentials and The Works packages. Prices are not published, so you request a quote.
Is there a free plan or trial?
The site does not list a free plan or free trial. It offers demos and an interactive demo.
Which trades does ServiceTitan support?
HVAC, plumbing, electrical, roofing, garage door, chimney, septic, pest control, landscaping, refrigeration, fire and life safety, and others.
Does it integrate with other software?
Yes. It has over 70 pre-built integrations, including ServiceChannel, XOi, Viewpoint Spectrum, Sage and Ferguson.
Does it have AI features?
Yes. It offers an AI Virtual Agent add-on and features branded Titan Intelligence and Atlas.
User reviews
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ServiceTitan in our articles
ServiceTitan
Contact for pricing
Tools similar to ServiceTitan
M
Microsoft Dynamics 365 Field Service
Field service management with Copilot scheduling, work orders and dispatch
J
Jobber
Field service software for quoting, scheduling, invoicing and AI call answering
H
Housecall Pro
Field service software for scheduling, invoicing and payments in home services