Salesforce Field Service

AI scheduling, dispatch and mobile work orders for field service teams

From $80/mo salesforce.com

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Pricing

From $80/mo

Platforms

WebiOSAndroid

What is Salesforce Field Service?

Salesforce Field Service is field service management software that handles work orders, scheduling, dispatch and mobile technician work on the Salesforce platform. Dispatchers use a Dispatcher Console with AI-powered scheduling and route optimization to assign and reassign jobs, while technicians use iOS and Android apps with offline access, data capture, service reports, and in-field quoting and payments.

The product also covers asset management, service contracts, customer self-service portals and contractor access. Higher tiers combine it with Service Cloud and Sales Cloud, and the Agentforce 1 edition adds Salesforce's AI agents, Data Cloud credits and tools such as Appointment Assistant and Visual Remote Assistant.

It suits mid-size and large organizations with mobile workforces, such as utilities, equipment service providers and contractors, especially those already using Salesforce CRM. Per-user plans require an annual contract.

Key features

AI-powered scheduling and route optimization
Dispatcher Console with automated job assignment
Offline mobile app for technicians
In-field quoting and payments
Work order, asset and service contract management
Contractor portal and app access
Customer self-service portal and appointment booking
CRM Analytics and Field Service Intelligence

Use cases

Who it's for

Field service managersDispatchersField techniciansContractorsSalesforce customers

Dispatching field crews

Dispatchers schedule and reassign jobs with AI-driven optimization and see field status in real time.

Technician work in the field

Technicians open work orders offline, capture data, create service reports and take payments on site.

Managing subcontractors

Contractors get portal and app access with performance tracking through the Contractor Plus plan.

Asset-based service

Teams track installed assets, service contracts and product service campaigns.

Salesforce Field Service pricing

From the vendor's site, checked Oct 26, 2026; we re-check prices monthly. Prices change — confirm on their pricing page.

Contractor Plus

month

$80/user/mo or $32/login

Contractor portal and app access
Cross-selling and upselling
Performance tracking

Dispatcher

month

$175/user/mo billed annually

AI-powered scheduling
Real-time field visibility
Automated job assignment

Technician

month

$175/user/mo billed annually

Offline work order access
In-field quoting and payments
Customizable mobile experience

Field Service Plus

month

$230/user/mo billed annually

Dispatcher and Technician combined
Includes Service Cloud and Sales Cloud capabilities

Agentforce 1 Field Service

month

$650/user/mo billed annually

Everything in Field Service Plus
Unlimited employee Agentforce usage
1M Flex Credits and 2.5M Data Cloud Credits per org/year

Cost for a team, per month	1 person	5 people	20 people
Contractor Plusper seat	$80	$400	$1,600
Dispatcherper seat	$175	$875	$3,500
Technicianper seat	$175	$875	$3,500
Field Service Plusper seat	$230	$1,150	$4,600
Agentforce 1 Field Serviceper seat	$650	$3,250	$13,000

Billed yearly where the plan offers it. — means the plan doesn't allow that many people.

Which plan do you need?

People

JobberCore$21/mo
Microsoft Dynamics 365 Field ServiceResource Scheduling Optimization (add-in)$30/mo
Housecall ProBasic$59/mo
Salesforce Field ServiceContractor Plus$80/mo

The cheapest paid plan with a published price that fits. Custom and sales-quoted plans aren't included.

How Salesforce Field Service compares

At $80/mo, Salesforce Field Service has the highest entry price of the 4 tools here with published prices (median $54.50).
Salesforce Field Service has no free plan, and neither do the 4 alternatives below.

Tool	Starts at	Free plan	Free trial	API	Open source
SSalesforce Field Service	$80/mo	—	—	—	—
MMicrosoft Dynamics 365 Field Service	$50/mo	—		—	—	Salesforce Field Service vs Microsoft Dynamics 365 Field Service
JJobber	$21/mo	—		—	—	Salesforce Field Service vs Jobber
HHousecall Pro	$59/mo	—		—	—	Salesforce Field Service vs Housecall Pro
SServiceTitan	Quote	—	—	—	—	Salesforce Field Service vs ServiceTitan

The closest alternatives in our directory by category. “Starts at” is the cheapest paid plan per month, as each vendor lists it.

Salesforce Field Service data and privacy

Trains AI on your content

Not stated

Data retention

Not stated

Where data is stored

EU option

“Hyperforce Enhance data residency with more choice and control over where your local data is stored.”

Security and compliance

None stated

From Salesforce Field Service's own privacy and security pages , checked Oct 28, 2026. We only show what the vendor states in writing; “not stated” means the pages don't say.

Who's behind Salesforce Field Service

Company: Salesforce
Based in: Salesforce Tower, United States
Founded: 1999
Founders: Marc Benioff
Part of: Marc Benioff

From Salesforce Field Service's own about, terms and privacy pages and Wikidata, checked Oct 28, 2026.

Pros and cons

Strengths

Prices published per plan in USD and other currencies
Mobile apps for iOS and Android with offline access
Contractor plan offers per-login pricing
Integrates with Service Cloud and Sales Cloud

Limitations

Per-user plans require an annual contract
Unlimited Edition pricing is higher ($330–$380 per user)
Several AI features are paid add-ons or need Flex Credits
No free plan

Salesforce Field Service FAQ

How much does Salesforce Field Service cost?

Plans range from $80/user/month (Contractor Plus) to $650/user/month (Agentforce 1 Field Service), with Dispatcher and Technician at $175 and Field Service Plus at $230, billed annually for Enterprise Edition.

Is there a free plan or trial?

No free plan is listed. The pricing page mentions a 30-day Service Cloud trial but no trial specific to Field Service.

Does it work on mobile?

Yes, there are Android and iOS apps with offline access, data capture and service reports.

What AI features are included?

Dispatcher includes AI scheduling; Agentforce 1 Field Service adds unlimited employee Agentforce usage. Agentforce for Field Service is also available as a $125/user/month add-on.