J
JMicrosoft Dynamics 365 Field Service vs ServiceTitan
Pricing, features, platforms and who each one suits — side by side.
VS
M
Choose Microsoft Dynamics 365 Field Service if…
- you want to trial it before paying
- you work on iOS, Android
- you're in its core audience: field service managers, dispatchers
S
Choose ServiceTitan if…
- you're in its core audience: residential trade contractors, commercial service contractors
Side by side
Feature Microsoft Dynamics 365 Field Service ServiceTitan
Pricing modelFree trialContact for pricing
Starting price$50/mo—
Free plan
Free trial
API
Open source
PlatformsWeb, iOS, AndroidWeb
CategoryField ServiceField Service
CompanyMicrosoft CorporationServiceTitan, Inc.
Based inUnited StatesUnited States
Founded——
Part of——
Key features
M Microsoft Dynamics 365 Field Service
- Work order management with Copilot assistance
- Scheduling and resource dispatching
- Planned maintenance agreements
- Vendor and contractor management
- Dynamics 365 Guides and Remote Assist
- Returns processing
- Technician performance analysis
- Scheduling Operations Agent (preview)
S ServiceTitan
- Drag-and-drop dispatch board for technicians and fleet
- Call booking and call recording
- Mobile estimates and field mobile app
- Invoicing, payments and integrated customer financing
- Payroll management and commission tracking
- Marketing attribution tying ad spend to revenue
- Customizable job checklists for technicians
- 70+ pre-built integrations including Sage and ServiceChannel
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Microsoft Dynamics 365 Field Service
Field Service Contractor$50/user/mo
Field Service$105/user/mo
Resource Scheduling Optimization (add-in)$30/resource/mo
Copilot CreditsPre-purchase or pay-as-you-go
ServiceTitan
StarterRequest pricing
EssentialsRequest pricing
The WorksRequest pricing
Strengths and limitations
Microsoft Dynamics 365 Field Service
- Free trial available
- Contractor plan at $50/user/month for external technicians
- Includes Guides and Remote Assist in full plan
- Access from web, mobile and Microsoft 365
- Plans are billed yearly
- Optimization and agents cost extra
- Agents require an Azure subscription
- Scheduling Operations Agent is still in preview
ServiceTitan
- Covers dispatch, accounting, payroll and reporting in one platform
- 70+ pre-built integrations
- Supports many trades, from HVAC to pest control and roofing
- Three per-technician packages to match business size
- No prices published; you must request a quote
- No free plan or free trial listed
- Several capabilities are sold as separate Pro add-ons
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Built from each vendor's public website; we haven't tested them hands-on. Editorial policy