R
RGorgias vs Siena AI
Pricing, features, platforms and who each one suits — side by side.
G
Choose Gorgias if…
- you want the lower entry price ($10/mo vs $750/mo)
- you need an API to build on
- you want to trial it before paying
- you're in its core audience: shopify brands, ecommerce customer support teams
S
Choose Siena AI if…
- you work on Slack
- you're in its core audience: consumer brands, e-commerce customer experience teams
Side by side
Feature Gorgias Siena AI
Pricing modelFree trialPaid
Starting price$10/mo$750/mo
Free plan
Free trial
API
Open source
Data retentionKept while account active or business purpose; deleted per policy after termination—
Security and complianceSOC 2 Type II, HIPAASOC 2 Type II, GDPR
Omnichannel inbox—
Human handoff
AI takes actions
Shopify/ecommerce data
Help center/portal—
HIPAA compliant—
PlatformsWeb, APIWeb, Slack
CategoryCustomer SupportCustomer Support
CompanyGorgias Inc.Siena Labs, Inc.
Based inFranceUnited States
Founded2015—
Part of——
Key features
G Gorgias
- Omnichannel inbox for email, chat, SMS, WhatsApp, Instagram, Facebook
- AI Agent pre-trained on 1B+ ecommerce conversations
- Cancel, discount or upsell from inside a conversation
- Native Shopify order and customer data in tickets
- 300+ integrations including Recharge, Klaviyo, Yotpo
- Revenue attribution reporting for support
- Real-time AI coaching tips for human agents
- Voice and SMS add-ons
S Siena AI
- Automated order updates, return labels, refunds and replacements
- Subscription skip, pause and swap handling with upsell suggestions
- Shopping Agent for product recommendations
- Social Agent for product questions and community moderation
- Copilot for drafting on-brand replies and translations
- AI Personas, guardrails and granular policy controls
- Collaborative AI Routing that explains each handoff
- Siena Docs knowledge base with a branded public help center
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Gorgias
Starter$10/mo (Helpdesk only); $40/mo with AI Agent
Basic$60/mo or $50/mo billed annually (Helpdesk); $90/mo with AI Agent
Pro$360/mo or $300/mo billed annually (Helpdesk); $550/mo with AI Agent
Advanced$900/mo or $750/mo billed annually (Helpdesk); $1,430/mo with AI Agent
EnterpriseCustom
Siena AI
Platform fee$750/month
Automation Pack$0.90 per ticket automated
Support & ImplementationPricing on request
Strengths and limitations
Gorgias
- Helpdesk starts at $10/mo with no credit card needed for trial
- Native Shopify integration plus WooCommerce, BigCommerce and Magento support
- AI Agent included on every plan, billed per automated interaction
- Basic plan and above include 500 user seats
- AI Agent usage costs $0.85–$1.00 per automated interaction
- Starter plan limited to 50 tickets and 3 seats, monthly billing only
- Revenue attribution only on Pro and above
- Magento support not on Starter or Basic
Siena AI
- Integrates with six named helpdesks, including Zendesk, Gorgias and Intercom
- Published pricing: $750/month platform fee plus $0.90 per automated ticket
- Siena Docs is included in the plan at no extra cost
- Platform fee includes an unlimited sandbox
- No free plan or free trial is mentioned on the pricing page
- Support and implementation pricing is not published and must be requested
- Per-ticket charges come on top of the $750 monthly platform fee
- No mobile app is listed
More comparisons
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Built from each vendor's public website; we haven't tested them hands-on. Editorial policy