Rep AI vs Siena AI

Pricing, features, platforms and who each one suits — side by side.

Rep AI

AI sales and support agents for online stores on Shopify and WooCommerce

From $12/moVisit site

Siena AI

AI customer service, shopping and social agents for consumer brands

From $750/moVisit site

Choose Rep AI if…

you want the lower entry price ($12/mo vs $750/mo)
you want to trial it before paying
you're in its core audience: ecommerce merchants, customer support teams

Choose Siena AI if…

you work on Slack
you're in its core audience: consumer brands, e-commerce customer experience teams

Side by side

FeatureR

Rep AIS

Siena AI

Pricing modelFree trialPaid

Starting price$12/mo$750/mo

Free plan

Free trial

API

Open source

Data retentionDeleted when no longer required for original purpose, unless legally justified to retain—

Security and compliance—SOC 2 Type II, GDPR

Omnichannel inbox—

Human handoff

AI takes actions

Shopify/ecommerce data

PlatformsWebWeb, Slack

CategoryCustomer SupportCustomer Support

CompanyRep AI Technologies Inc.Siena Labs, Inc.

Based in—United States

Founded2021—

Part of——

Key features

R Rep AI

Natural-language product search, comparisons and checkout inside chat
Buying-signal detection for hesitation, comparisons and abandoned carts
Automated order tracking, cancellations, address changes and returns
Rep Inbox helpdesk with AI ticket summaries and routing rules
Handoff to human agents with full conversation history
Insights on unanswered questions, drop-off reasons and competitor mentions
Klaviyo sync for conversation-based segmentation
MCP server for reviewing store data and approving AI answer edits

S Siena AI

Automated order updates, return labels, refunds and replacements
Subscription skip, pause and swap handling with upsell suggestions
Shopping Agent for product recommendations
Social Agent for product questions and community moderation
Copilot for drafting on-brand replies and translations
AI Personas, guardrails and granular policy controls
Collaborative AI Routing that explains each handoff
Siena Docs knowledge base with a branded public help center

Plans and prices

From each vendor's site. Prices change — confirm before buying.

Rep AI

SalesFrom $12/month

SupportFrom $49/month

ConciergeFrom $130/month

EnterpriseCustom

AI channels add-on$0.75 per AI-resolved conversation

Rep Inbox add-onFrom $8/month for 50 tickets, plus $20 per agent per month

Siena AI

Platform fee$750/month

Automation Pack$0.90 per ticket automated

Support & ImplementationPricing on request

Strengths and limitations

Rep AI

14-day free trial on every plan with no credit card required
No annual commitment, and yearly billing is 20% less than monthly
Hands conversations to Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel without custom development
MCP server is read-only by default, and edits need approval before going live

No permanent free plan is listed
Email, Instagram, Facebook Messenger and WhatsApp AI cost $0.75 per resolved conversation
Overage is on by default for new subscribers, at $1.20 per resolution
Vendor pages disagree on the Sales starting price: $12 on pricing, $99 on the home page

Siena AI