G
GChatGPT vs Kayako
Pricing, features, platforms and who each one suits — side by side.
C
Choose ChatGPT if…
- you want a free plan to start with
- you're in its core audience: individuals and students, writers and knowledge workers
K
Choose Kayako if…
- you're in its core audience: customer support teams, e-commerce and retail businesses
Side by side
Feature ChatGPT Kayako
Pricing modelFreemiumPaid
Starting price$8/mo—
Free plan
Free trial
API
Open source
Trains AI on your contentYes—
Security and compliance—SOC 2 Type II, GDPR
Web search—
File upload & analysis—
Image generation—
PlatformsWebWeb
CategoryAI ChatbotsCustomer Support
Rank in its category#1 of 6#9 of 12
CompanyOpenAIESW Operations, LLC
Based in—United States
Founded—2001
Part of——
What you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | ChatGPT | Kayako |
|---|---|---|
| 1 person | $8 Go | no published plan |
| 5 people | $20 Plus | no published plan |
| 20 people | $20 Plus | no published plan |
Key features
C ChatGPT
- Chat-based answers to questions and tasks
- Help with writing and editing
- Coding help through the included Codex agent
- Several individual tiers from Free to Pro
- Per-seat team workspaces through Business
- Enterprise plan sold through sales
K Kayako
- AI agent that drafts replies and closes tickets
- Takes actions like refunds and account creation
- Omnichannel inbox for email, chat, social and voice
- No-code routing, assignment and escalation workflows
- Knowledge base with semantic search and help center
- SLA management and support analytics
- Works on top of Zendesk, Freshdesk, Intercom, Salesforce
- SOC 2 Type II, GDPR, SSO/SAML and audit logs
Plans and prices
From each vendor's site. Prices change — confirm before buying.
ChatGPT
Free$0
Go$8/mo (US)
Plus$20/mo
ProFrom $100/mo
Business$20/user/mo billed annually; $25 monthly
EnterpriseCustom
Kayako
Kay (AI support agent)$1 per resolved ticket
Kayako OneCustom
Strengths and limitations
ChatGPT
- Free plan available
- Go plan costs $8/month in the US
- Codex is included in all plans, Free included
- Business plan starts at just 2 users
- Free plan has limited features
- Pro tiers cost $100–$500 per month
- Enterprise pricing is only available from sales
Kayako
- Kay is billed only for tickets it resolves without a human
- No seat or setup fees for Kay
- Works on top of existing help desks, so no migration is needed
- Lists SOC 2 Type II, GDPR and SSO/SAML support
- Kayako One pricing is only available through sales
- No free trial mentioned
- No public API is described on the site
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Personal Assistants
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy