I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
Kayako vs Tidio
Pricing, features, platforms and who each one suits — side by side.
K
Choose Kayako if…
- you're in its core audience: customer support teams, e-commerce and retail businesses
T
Choose Tidio if…
- you need an API to build on
- you want to trial it before paying
- you work on iOS, Android, Windows
- you're in its core audience: ecommerce stores on shopify or woocommerce, customer support teams
Side by side
Feature Kayako Tidio
Pricing modelPaidFree trial
Starting price—$24.17/mo
Free plan
Free trial
API
Open source
Data retention—Personal data kept until account deleted, unless claims require longer
Security and complianceSOC 2 Type II, GDPRSOC 2, HIPAA, GDPR
Omnichannel inbox
Human handoff
AI takes actions
Shopify/ecommerce data
Live translation—
Help center/portal—
HIPAA compliant—
PlatformsWebWeb, iOS, Android, Windows, macOS
CategoryCustomer SupportCustomer Support
CompanyESW Operations, LLCTidio LLC
Based inUnited StatesUnited States
Founded20012013
Part of——
Key features
K Kayako
- AI agent that drafts replies and closes tickets
- Takes actions like refunds and account creation
- Omnichannel inbox for email, chat, social and voice
- No-code routing, assignment and escalation workflows
- Knowledge base with semantic search and help center
- SLA management and support analytics
- Works on top of Zendesk, Freshdesk, Intercom, Salesforce
- SOC 2 Type II, GDPR, SSO/SAML and audit logs
T Tidio
- Lyro AI agent trained on help center, website and store data
- Human handoff with full conversation history
- Product recommendations shown as cards in chat
- Sales Flows triggered by behavior, cart events and exit intent
- Shared inbox for chat, email, WhatsApp, Instagram, Messenger
- Live Shopify and WooCommerce order and product data
- Revenue attribution and automation analytics
- GDPR, CCPA and SOC 2 compliance
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Kayako
Kay (AI support agent)$1 per resolved ticket
Kayako OneCustom
Tidio
Starter$24.17/mo (annual billing price shown)
GrowthFrom $49.17/mo
PlusFrom $300/mo + monthly usage
PremiumContact for pricing
Lyro AI Agent add-onFrom $32.50/mo
Flows add-onFrom $24.17/mo
Strengths and limitations
Kayako
- Kay is billed only for tickets it resolves without a human
- No seat or setup fees for Kay
- Works on top of existing help desks, so no migration is needed
- Lists SOC 2 Type II, GDPR and SSO/SAML support
- Kayako One pricing is only available through sales
- No free trial mentioned
- No public API is described on the site
Tidio
- 7-day free trial, no credit card required
- Live Shopify and WooCommerce data integration
- Lyro can be bought stand-alone for other help desks
- Apps listed for browser, Android, iOS, Windows and Mac
- No permanent free plan shown on the pricing page
- Usage-based quotas: higher volumes require Plus, Premium or a custom plan
- OpenAPI access starts at the Plus plan ($300/mo + usage)
- SSO only on the Premium plan
More comparisons
Other options to consider
II
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Z
ZZ
Free trial
G
GG
From $10/mo
F
FHelpdesk ticketing with AI agents and agent copilot for customer service teams
From $19/mo
F
From $19/mo
F
Helpdesk ticketing with AI agents and agent copilot for customer service teams
Customer Support
S
SS
From $750/mo
R
RR
From $12/mo
Built from each vendor's public website; we haven't tested them hands-on. Editorial policy