R
RGorgias vs Kayako
Pricing, features, platforms and who each one suits — side by side.
G
Choose Gorgias if…
- you need an API to build on
- you want to trial it before paying
- you're in its core audience: shopify brands, ecommerce customer support teams
K
Choose Kayako if…
- you're in its core audience: customer support teams, e-commerce and retail businesses
Side by side
Feature Gorgias Kayako
Pricing modelFree trialPaid
Starting price$10/mo—
Free plan
Free trial
API
Open source
Data retentionKept while account active or business purpose; deleted per policy after termination—
Security and complianceSOC 2 Type II, HIPAASOC 2 Type II, GDPR
Omnichannel inbox
Human handoff
AI takes actions
Shopify/ecommerce data
Help center/portal
HIPAA compliant—
PlatformsWeb, APIWeb
CategoryCustomer SupportCustomer Support
CompanyGorgias Inc.ESW Operations, LLC
Based inFranceUnited States
Founded20152001
Part of——
Key features
G Gorgias
- Omnichannel inbox for email, chat, SMS, WhatsApp, Instagram, Facebook
- AI Agent pre-trained on 1B+ ecommerce conversations
- Cancel, discount or upsell from inside a conversation
- Native Shopify order and customer data in tickets
- 300+ integrations including Recharge, Klaviyo, Yotpo
- Revenue attribution reporting for support
- Real-time AI coaching tips for human agents
- Voice and SMS add-ons
K Kayako
- AI agent that drafts replies and closes tickets
- Takes actions like refunds and account creation
- Omnichannel inbox for email, chat, social and voice
- No-code routing, assignment and escalation workflows
- Knowledge base with semantic search and help center
- SLA management and support analytics
- Works on top of Zendesk, Freshdesk, Intercom, Salesforce
- SOC 2 Type II, GDPR, SSO/SAML and audit logs
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Gorgias
Starter$10/mo (Helpdesk only); $40/mo with AI Agent
Basic$60/mo or $50/mo billed annually (Helpdesk); $90/mo with AI Agent
Pro$360/mo or $300/mo billed annually (Helpdesk); $550/mo with AI Agent
Advanced$900/mo or $750/mo billed annually (Helpdesk); $1,430/mo with AI Agent
EnterpriseCustom
Kayako
Kay (AI support agent)$1 per resolved ticket
Kayako OneCustom
Strengths and limitations
Gorgias
- Helpdesk starts at $10/mo with no credit card needed for trial
- Native Shopify integration plus WooCommerce, BigCommerce and Magento support
- AI Agent included on every plan, billed per automated interaction
- Basic plan and above include 500 user seats
- AI Agent usage costs $0.85–$1.00 per automated interaction
- Starter plan limited to 50 tickets and 3 seats, monthly billing only
- Revenue attribution only on Pro and above
- Magento support not on Starter or Basic
Kayako
- Kay is billed only for tickets it resolves without a human
- No seat or setup fees for Kay
- Works on top of existing help desks, so no migration is needed
- Lists SOC 2 Type II, GDPR and SSO/SAML support
- Kayako One pricing is only available through sales
- No free trial mentioned
- No public API is described on the site
More comparisons
Other options to consider
RR
From $12/mo
Y
YAI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
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Y
From $1200/mo
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AI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
Customer Support
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
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S
SS
From $750/mo
A
AAI shopping assistants, support agents and voice AI for e-commerce brands
Free, from $199/mo
A
Free, from $199/mo
A
AI shopping assistants, support agents and voice AI for e-commerce brands
Customer SupportFree plan
I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
I
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Built from each vendor's public website; we haven't tested them hands-on. Editorial policy